Description

The Collateral Support team is responsible for receiving, processing, tracking, reconciling, and secured storage of all mail delivered to the Collateral department to facilitate delivery of original collateral documentation to the Citizens custodian.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Receive, track, and process mail packages containing original Notes, original Allonge endorsements, Wire Instructions, Bailee Agreements, and original collateral corrections
• Complete collateral-based system entries in LOS, endorse original Notes, scan original collateral documentation using desktop scanner, process collateral reports, and email communication with internal and external customers
• Meet daily production requirements and maintain high quality standards
• Manage work queues and prepare original collateral shipments to the Custodian
• Participate in team meetings regarding trends, training, and updates to procedures.

SKILLS AND ABILITIES REQUIRED:

• Good verbal and written communication skills
• Ability to work in a fast-paced environment and meet deadlines
• High level of professionalism
• Ability to work outside normal business hours, if needed
• Ability to lift a minimum of 25 lbs
• Long periods of viewing data on a computer screen and/or paper are a necessity
• Ability to remain seated for extended amounts of time while working on a computer
• Ability to thrive in a team environment and achieve goals set by the department
• Must be able to adapt to shifting priorities and tasks requiring average mental dexterity
• Strong ability to focus on details in a production-based environment
• Ability to cope with the stress of a high production environment and meet stringent deadlines
• Computer literate, including Microsoft Word, Outlook, and Excel. High School diploma or equivalent experience
• Highly proficient and accurate data entry skills (50 WMP+)
• Excellent time-management and organizational skills
• Keen attention to detail

KNOWLEDGE/EDUCATION AND EXPERIENCE REQUIRED:

• Education, Certifications, and/or Other Professional Credentials
• Computer literate, including Microsoft Word, Outlook, and Excel.

Hours & Work Schedule

• Hours per Week: 40 hours per week plus OT, as needed
• Work Schedule: 9:00am to 5:30 pm, Mon-Fri
• This position is in the Irving, TX office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.