Homewood Suites
1775 North Brown Rd.
Lawrenceville, GA 30043

Position Summary

A Security Officer is responsible for ensuring the safety of guests and team members and maintaining public order within the hotel, to include public areas and grounds; this is in the hotel’s continuing effort to deliver outstanding guest service. This position will notify law enforcement when necessary to assist in maintaining order.

Responsibilities

• Monitoring all areas of hotel to include hallways, public areas, stairwells, lobby, patio areas, and lounge; watching for suspicious persons and monitor noise levels.
• Continuously patrolling guest room floors, heart of house, parking lot, and lounge
• Checking all doors and stairwells to make sure the locks are secure
• Maintaining order by directing and escorting unruly patrons from the property to taxis, friends, etc. for transport out of the building
• Ensuring fitness center, guest laundry, and pool hours are observed by guests
• Enforcing hotel curfew
• Reporting any accidents that occur on shift and filling out appropriate Incident Report
• Providing information to guests about hotel policies, services, and amenities
• Responding to requests from guests for assistance and information about the local area (e.g. directions, attractions, plunging toilets, delivery of linen, etc.)
• Listening and responding to guests’ request and complaints
• Operating hotel switchboard as necessary
• Maintaining daily logs
• Assisting both arriving and departing guests with their luggage
• Delivering special request items such as cribs to guest rooms as needed
• Picking up trash from parking lot and garden areas as needed
• Assisting with meeting room set up/breakdown and maintenance as needed
• Driving guests to/from local destinations in a company vehicle
• Driving company vehicle for company related business errands

Requirements

• Prior experience in security or related field is preferred
• Competent in conflict and crisis management
• Excellent decision making skills
• Strong initiative and work ethic
• Punctual, reliable, and regular attendance
• Strong attention to detail
• Customer-service oriented
• Ability to work in a fast-paced environment
• Excellent interpersonal skills
• Valid driver’s license and Department of Motor Vehicles Report (if applicable)
• Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle