• Job Description

  Req#: 23-07158
  Job Title: Hope Lodge Coordinator
  Job Location: Cheltenham, PA
  Job Duration: Temp to Hire
  Day Coordinator- Sunday through Wednesday 8 am - 4:30 pm
  Overnight Coordinator- Thursday through Saturday 11:30 pm - 8 am – 10% differential
  
  Job Summary:
  • Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers.
  • Ensures all policies and procedures for both Hope Lodge operations and the general American Cancer Society are followed.
  • Ensures safe operation of a Hope Lodge operating 24/7/365.
  • Implements constituent relationship management principles as standard business practice.
  • Partners with area hospitals, clinics, and health systems in maintaining guest referrals.
  • Collaborates with Client staff to ensure financial and volunteer support of the lodge.
  Major Responsibilities :
  • Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.
  • Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
  • Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
  • Ensures timely completion of all required American Cancer Society training and compliance courses and attends all required staff meetings.
  • Performs any necessary responsibilities in the absence of additional staff or volunteers, including guest transportation, and ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
  • Assists in the recruitment, training, retention, and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
  • Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community, and healthcare groups.
  • Identifies development opportunities with Hope Lodge guests and community leaders who interact with Hope Lodge; assists with solicitation when appropriate.
  • Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
  • May provide rides for Hope Lodge guests to/from treatment centers and other destinations authorized by lodge management utilizing Hope Lodge vehicle in a safe, efficient, and professional manner. Tracks all rides provided, miles driven, safety issues, and vehicle maintenance needed or completed.
  Duties for a specific shift or lodge location may also include:
  1. Cleaning/ sanitizing common areas and/or guest rooms;
  2. Working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away, and/or preparing rooms for incoming guests.
  
  Performs other duties as assigned.
  
  Position Requirements
  
  Formal Knowledge :
  • High School Diploma, GED, or equivalent required.
  • Post-secondary education preferred.
  • At least one year experience in healthcare, social services, hospitality services, or volunteer management, or an equivalent combination of experience and education preferred.
  • Receiving the COVID-19 vaccination is an essential function of this position and is necessary to ensure the health and safety of our guests who are undergoing cancer treatment.
  • The client also will require employees to follow guidelines established by the organization concerning the COVID-19 virus that may include but is not limited to, wearing a mask, testing, washing hands, social distancing, etc.
  • Hope Lodge employees are expected to remain up-to-date with all adult vaccinations as recommended by the Centers for Disease Control and Prevention (CDC).
  Other Skills :
  • Excellent communication, customer service, analytics, and computer.
  • consulting skills and conflict resolution.
  • Ability to work independently and with minimum direction.
  • Remains calm even under highly stressful situations.
  Specialized Training Or Knowledge :
  • Knowledge of the Client's mission and a complete understanding of Hope Loge's operations and program purpose is required. Proven ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to assess the needs of various stakeholders and creatively influence courses of action within budgets and timelines. Experience in hospitality housing or similar residential management preferred.
  • Current CPR and AED certification is required (this may be achieved within 90 days of hire).
  Special Mental Or Physical Demands :
  • Ability to lift and carry 25 pounds.
  • Ability to move around to all areas of the lodge quickly and safely including proper cleanup and disposal of bodily fluid spills and infectious waste.
  • Ability to travel by vehicle and/or airplane as necessary.
  • A valid driver's license and clean driving record is required.
  • Able to work occasional nights, weekends, and unusual hours as may be needed to ensure 24/7/365 staffing.

• About the company

  HireTalent is an executive search firm and temporary staffing solutions provider that specializes in providing direct-hire, contract-to-hire, MSP staffing, Vendor Neutral Program staffing, and consulting services to clients at a national level.

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