• Job Description

  Req#: 210546699

  JPMorgan Chase is building a new global headquarters in New York City with an iconic exterior design and best-in-class client and amenity space to augment its interiors.

  As a Hospitality Vice President of Operations within our Amenity Services team, you will have the opportunity to manage and elevate our program, standards, and team, ensuring customer satisfaction. You will be integral in aligning our amenity services to that of a large hotel, with a focus on food, beverage, and conferencing. You will work closely with all aspects of Amenity Services and our customers, acting as the key interface between Amenity Services and our internal stakeholders. You will have the chance to demonstrate your ability to resolve problems within tight time frames, communicate effectively, and execute strategic initiatives. You will also promote innovation in all aspects of service, culinary, beverage, event management, satisfaction scores, and technology, incorporating the latest trends to deliver exceptional experiences for our employees and clients.

  Job Responsibilities :

  • Manage CC2 teams to provide best-in-class hospitality experiences within our Client Centers.
  • Develop and maintain positive relationships with the other departments within the firm to ensure excellent Catering offerings and service are relevant to host and client needs.
  • Direct the budget management for the center, ensuring budgets are complete and accurate. Review expenses and CSAT on a monthly basis to ensure maximization of guest satisfaction to meet strategic business plans.
  • Develop and implement action plans for Client Center improvement strategies that support Amenity Services strategic direction.
  • Monitor and conduct frequent user sessions to garner feedback, and develop action plans with aim to innovate and improve services provided.
  • Create CC2 strategic plan and road map. Markets the plan, programmed milestones and initiatives to continually improve services.
  • Maintain relationship with vendors, suppliers and other stakeholders to ensure Amenity Service goals are achieved.
  • Drive innovation in programing to maintain an efficient and fresh approach to all aspects of the business.
  • Conduct ongoing competitive review of retail and industry trends, competitive landscape and innovation to define program strategy.
  • Travel as required for trainings, tradeshows and business needs.
  • Foster a positive work environment that encourages teamwork, communication, and professional development. This position manages a large team and is required to maintain a premier work environment for our CC2 employees.

  Required Qualifications, Capabilities and skills:

  • Bachelor's degree required
  • 10+ years recent and relevant management experience in luxury hospitality industry.
  • Multi-site management experience required, .
  • Strong client focus
  • Ability to influence and inspire a large team at varying levels of experience, candidate presenting themselves with an uplifting, positive personality as well as presenting a high degree of confidentiality
  • Strong business management, analytical, and presentation skills
  • Excellent communication skills – oral and written to develop written correspondence and presentation materials.
  • Ability to develop long term program strategies.
  • Project Management skills.
  • Strong interpersonal/relationship skills
  • Organized, detail oriented, multi-tasking self-starter who is comfortable solving problems independently

  Preferred Qualifications, Capabilities and skills:

  • Master's degree preferred.
  • banqueting experience preferred

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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