• Job Description

  Req#: req18765

  Host (Guest Experience, Retail, Admissions, Café) - LEGO® Discovery Centre Washington D.C.

  
  Springfield Town Center, 6563 Springfield Mall
  Springfield, Virginia, 22150
  United States

  Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator and we have over 130 attractions, 21 hotels and 6 holiday villages in 24 countries across 4 continents. Our iconic brands include the likes of SEA LIFE, Madame Tussauds, the Dungeons, LEGOLAND Parks, LEGO® Discovery Centers' and more!

  We are excited to launch a brand-new LEGO® Discovery Center - the 32,000 square-foot indoor attraction has been co-created by Merlin & the LEGO® Group and will be located at Springfield Town Center, Washington D.C.
  
  

  We have now started the search for a motivated and energetic team of hosts to begin this great adventure!
  
  Scope of Job

  Our Hosts are our front-line staff that are right at the heart of everything we do - as a Host, your role is to ensure all guests receive the best possible experience during their visit to the attraction; with particular attention to guest experience, ensuring every single one of our guests have the most awesome experience and can’t wait to return!

  We are looking for hosts who will work in the following areas;

  Admissions & Retail Hosts - Our Hosts work at the admissions desk, helping our guests buy tickets, guidebooks, giving recommendations and information. You are also responsible to manage the lines of visitors when we get really busy. Keeping stock levels in the shop up to date and ensuring all items are displayed correctly.

  Food & Beverage Hosts - Our F&B Hosts work in our Food & Beverage area, which is a small LEGO® themed café where families can relax with a coffee or families can purchase a snack to eat. F&B hosts serve food and drinks and make sure the area is always spotlessly clean.

  Guest Experience Hosts - Our Guest Experience Hosts works within the attraction ensuring that each and every person has an amazing experience.
  We are a fully flexible employer and are looking for a variety of roles on different working patterns - we are recruiting Full Time staff, Part Time staff and also staff just for the busy periods, which is ideal if you are a student.

  About you

  · You are a people person and love interacting with guests

  · You are energetic, enthusiastic and helping guests comes naturally to you

  · You are passionate about guest service

  · You love working as part of a team!

  · You are flexible (not talking about doing the splits or are we?!)

  · You love to learn and being part of the action and are truly passionate about the LEGO® brand.

  · You are a good listener

  · You show up as the very best version of yourself everyday
  
  

  The Perks & Benefits

  · Merlin Magic Pass for friends and family to enjoy the parks & attractions

  · Recognition Programs and Rewards

  · Numerous learning and advancement opportunities

  Everyone Matters at Merlin.

  At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

  Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

• About the company

  Merlin Entertainments Ltd is a British-based entertainments company headquartered in Poole, Dorset.

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