• Job Description

  Req#: 22357

  Be the First Smile at The Sundays: Join Our Front Office Team!

  Location: Hamilton Island
  Department: Front Office, Hotels & Resorts

  Are you ready to make a lasting impression at Hamilton Island’s newest luxury boutique hotel? The Sundays is seeking an experienced and friendly Host to be the welcoming face of our hotel and deliver exceptional guest experiences from the moment they arrive.

  About The Sundays:
  The Sundays brings the essence of laid-back luxury to the heart of the Whitsundays. With elegant interiors, family-friendly hospitality, and a commitment to exceptional service, our new boutique hotel offers a unique retreat for families to relax, reconnect, and create lasting memories. Join our team and be part of crafting unforgettable guest experiences in one of Australia’s most breathtaking destinations.

  Your Role:
  As a Host, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out process while providing outstanding assistance and information throughout their stay. Your professionalism and attention to detail will play a key role in creating unforgettable experiences for our guests.

  What You’ll Do:

  • Greet guests warmly and professionally at all arrival points and during their stay.
  • Handle check-ins and check-outs efficiently and accurately, ensuring all details are captured correctly.
  • Assist guests with inquiries about activities, entertainment, and amenities, providing expert recommendations.
  • Coordinate with other departments to manage arrivals, departures, and special guest requests.
  • Maintain guest accounts, post transactions accurately, and ensure payment limits are adhered to.
  • Respond promptly to guest inquiries and requests, ensuring maximum guest satisfaction.
  • Provide support with after-hours reservations when necessary, using product knowledge to secure bookings.

  What We’re Looking For:

  • A minimum of 3-6 months of previous experience in a Front Office role is essential preferably within a luxury or high-end property.
  • A strong team player with excellent collaboration skills who can work effectively with colleagues across departments.

  • Excellent personal presentation and strong communication skills.

  · Reliable, flexible, and able to adapt to shifts and rostered work with ease.

  What We Offer:

  • Be part of an exciting hotel opening on beautiful Hamilton Island.
  • Discounted staff accommodation, plus special rates for visiting family and friends.
  • Enjoy employee discounts on dining, retail, and activities across the island.
  • Ferry travel discounts to and from the mainland.
  • A supportive and vibrant work environment with opportunities for career development.

  This is your opportunity to join a vibrant team and be part of creating exceptional guest experiences in one of Australia’s most breathtaking locations.

  If you’re passionate about hospitality and want to work in paradise, apply now!

  Hamilton Island isn’t just a workplace – it’s a lifestyle opportunity.

  Like us on Facebook: https://www.facebook.com/HIERecruitment
  Follow us on Linkedin: www.linkedin.com/company/hamilton-island

• About the company

  Set against the backdrop of the Whitsunday Islands, on Queensland's Great Barrier Reef - Hamilton Island Cup has evolved to become a 4-day multi-disciplined outrigger paddling regatta and Australia's premier outrigger canoeing event.

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