Description

ESSENTIAL JOB FUNCTIONS:

• Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
• Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
• Develop solutions for customer concerns and continual focus on customer service as our top priority.
• Effectively manages time.
• Meet or exceeds productivity standards.
• Report to work on time and in uniform.
• Greet guests in a cordial manner.
• Organize seating to fill the venues.
• Maintain proper reservation procedures.
• Assist others with side work to include cleaning, stocking and folding napkins.
• Thank guests for their patronage.
• Complete other duties as assigned to include cross-training.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Assist the manager in maintaining the standards and quality of the venues.
• Answer phone correctly.
• Full knowledge of all reservation books.
• Help with proper table set-up.
• Check overall appearance of venues.
• Follow proper service procedures/techniques at all times.
• Any complaints, problems, or guest requests should be acknowledged immediately and brought to the attention of the manager and or server.
• Professionally deal with difficult situations and people.
• Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
• Maintain a neat and organized work area.
• Attend meetings as scheduled and requested.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Qualifications

QUALIFICATIONS: (Include equipment knowledge/use) Required:

• 16 years old or older.
• Excellent communication skills to effectively with the public and other employees.
• Read, write, speak English fluently.

LICENSE/PERMITS REQUIREMENTS:

• MAST Permit
• Washington Food Handler’s Permit.