About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

• Hostess position in the food and beverage service

Role and Responsibilities

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule

Departmental

• Ensures the host desk is ready with required equipment.
• Takes responsibility of maintaining the guest profile, contact details and their preferences
• Is familiar with beverage and food menu
• Provides genuine hospitality and recognition
• Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests

Specific responsibilities and task

General

• Adheres to the hotel’s code of conduct and grooming standards
• Actively participates in briefing and meetings
• Maintains a clean and orderly work area and promotes a safe working environment

Departmental

• Should have the complete details of guests dinning in the restaurant like resident or walk in, celebrating any occasion, etc
• Should have a proper floor plan with awareness of tables available
• Should ensure to have the tables ready as per the reservation of the day
• Should inform the server about the dietary restrictions if known during the time of reservation
• Bid farewell the guests while they are leaving
• Should help the fellow servers with misen place and restaurant setup after the operation hours or whenever necessary

Appropriate manual/policy and procedure:

• Four seasons service culture standards
• Four seasons core standards

General

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Experience:

• Has to have 6-12 months of relevant experience in a 5-star hotel/resort
• Possesses excellent English,math and psychometric abilities
• Possesses guest PR skills and personal flair
• Has undergone basic training in food and beverage knowledge