• Job Description

  Req#: 1297861BR

  Job Description

  At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!
  
  Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment. You will interact constantly with Guests and Cast Members answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members. You also assist arriving and departing Guests with their vehicles, luggage, and more.

  Responsibilities

  • Greet Guests in a friendly and welcoming manner, providing exceptional guest service during every interaction
  • Dispatch bellhelp Cast Members to retrieve and store luggage for Guests
  • Answer a high volume of phone calls from Guests and Cast Members
  • Utilize computer programs (Opera, HotSOS etc.) to track and monitor open requests
  • Handle and retrieve luggage for Guests
  • Collect payment for parking and/or valet tickets
  • Work closely with Guest Services and other Hotel staff to ensure efficient service
  • Answer questions and provide directions for arriving and departing Guests
  • Work outdoors for 8+ hours in all-weather environments
  • Ensure Guests’ arrival experience is magical through immersive interactions, including those arriving on public transportation and buses
  • Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas

  Basic Qualifications

  • You must be at least 18 years of age to be considered for this role
  • 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel
  • Excellent Guest Service and service recovery abilities
  • Willing to take initiative to actively greet and welcome Guests
  • Strong communication skills
  • Adept at troubleshooting and can calmly handle difficult situations
  • Able to work independently with limited supervision and direction
  • Comfortable working a physically demanding role for 8+ hours a day
  • Ability to multi-task and work in a very fast paced environment 1+ year of customer or guest service experience
  • Flexibility and willingness to jump in when necessary

  Preferred Qualifications

  • 1+ year of experience within a luxury hotel environment
  • Bilingual

  Compensation Details

  The pay rate for this role in California is $20.42 per hour.
  
  Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

  Additional Information

  SCHEDULE AVAILABILITY
  Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.
  
  SUBMITTING YOUR APPLICATION
  After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
  
  KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Role

  Segment

  Disney Parks, Experiences and Products

  Business

  Disneyland Resort

  Category

  Theme Park Operations

  Job Type

  Part Time

  City

  Anaheim

  State/Provice

  CA

  Postal Code

  92802

  Country / Region

  US

• About the company

  The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

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