• Job Description

  Req#: 1478
  Hilton Clearwater Beach Resort & Spa is looking for a Front Desk Agent to join our team.
  BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs
  REPORTS TO: Director of Front Office Operations
  ESSENTIAL FUNCTIONS:
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  NON-ESSENTIAL FUNCTIONS:
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservation.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
  Knowledge and Skills:
  Education: High School education or equivalent experience.
  Experience: Experience required by position is from three months to one full year of employment
  in a related position with this Company or other organizations.
  Skills and Abilities:
  • Requires a working knowledge of the Front Desk aspect of Hilton’s services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
  • Requires knowledge of and ability to operate computer equipment and the reservations system.
  • Ability to read and speak English. Second language is preferred.
  Hours Required: 8-hour shift; Scheduled days and times may vary based on need.
  *Great Hilton Team Member Travel Program
  *Free onsite parking for employees
  *Discounted lunch in our employee cafeteria
  *Uniforms provided
  We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.
  E.O.E.
  Hilton Clearwater Beach Resort & Spa is owned and operated by Crestview Management, LLC.
  
  

• About the company

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