Government of Canada - Western
hotel front desk clerk
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Job Description
- Req#: 44265374
- Secondary (high) school graduation certificate
- or equivalent experience
- Hospitality industry
- Hotel, motel, resort
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
- Other benefits
About the company
Overview
Languages
English
Education
Experience
Experience an asset
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Responsibilities
Tasks
Experience and specialization
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
Personal suitability
Benefits
Other benefits
Notice
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