• Job Description

  Req#: 1224585BR

  Job Description

  At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!
  
  Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-pace luxury hotel environment! In this role, you will welcome arriving hotel Guests, collect payment for parking, and more. You will be answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members.

  Responsibilities

  • Welcome Guests and provide them with parking and check in information at Resort hotel areas
  • Make an excellent first impression for arriving Guests and create a lasting final impression for departing Guests
  • Independently resolve Guest concerns and be empowered to recover negative situations
  • Collect payment for parking charges
  • Provide directions and answer questions for Guests who approach the parking areas
  • Monitor the flow of traffic for hotel parking lots
  • Handle a large amount of cash with integrity and attention to detail
  • Use a point of sale system and Hotel lodging management system to post charges for parking
  • Perform all actions safely in accordance with prescribed methods and equipment, including Safety in Motion techniques
  • Consistently follow all Company standards and policies
  • Work outdoors, in all types of weather, in a small parking booth for the entirety of your shift

  Basic Qualifications

  • You must be at least 18 years of age to be considered for this role
  • 1+ years of work experience in a high volume customer service environment
  • 1+ years of cash handling experience
  • Ability to work independently, with minimal direction
  • Ability to address and recover negative Guest situations with no assistance
  • Able to work outdoors for 8+ hours, including in direct sunlight, extreme heat, rain, wind or other inclement weather
  • Prior work experience using a computer and ability to troubleshoot technology issues

  Preferred Qualifications

  • 2+ years of work experience in bell services, front desk, or concierge role in a luxury hotel or similar environment
  • Bilingual/multilingual
  • Prior experience working in a paid parking lot or structure
  • Prior work experience using Opera property management system

  Compensation Details

  The pay rate for this role in California is $20.00 per hour.
  
  Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

  Additional Information

  SCHEDULE AVAILABILTY
  Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 4:00am while some may end as late as 3:00am, 4:00am or 5:00am.
  
  SUBMITTING YOUR APPLICATION
  After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
  
  KEYWORD: DLR CASTING, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles

  Segment

  Disney Parks, Experiences and Products

  Business

  Disneyland Resort

  Category

  Hotel and Resorts

  Job Type

  Part Time

  City

  Anaheim

  State/Provice

  CA

  Postal Code

  92802

  Country / Region

  US

• About the company

  The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

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