• Job Description

  Req#: 1280766BR

  Job Description

  At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire!
  
  Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-pace luxury hotel environment!
  
  Hotel Parking Cashiers bring the Magic of Disney to our Resort Hotels. Cast Members provide exceptional service to Guests, greeting them as they arrive to the Hotel and providing detailed parking information. Parking Cashiers will handle cash and take payment for parking, provide directions to parking areas, and resolve any concerns independently.

  Responsibilities

  • Provide over the top Guest Service to all Guests
  • Greet Guests warmly as they arrive via vehicle to our Resort Hotels, providing detailed directions for self-parking, valet, and drop-off
  • Collect payment for parking via Point-of-Sale systems and OPERA property management lodging systems
  • Handle cash, credit card, room charge, and multiple payment methods
  • Resolve concerns independently and thoughtfully, providing appropriate recovery based on the situation
  • Provide a lasting final impression to Guests as they depart the hotel
  • Communicate with team members via two-way radio
  • Be able to work efficiently without sacrificing Guest Service
  • Work independently outdoors for up to 8 hours in all weather environments including extreme heat, cold, wind, rain, etc.
  • Have strong flexibility with scheduling for late night, early morning, and mid-day shifts, both weekdays and weekends

  Basic Qualifications

  • You must be at least 18 years of age to be considered for this role
  • 2+ years work experience in a high-volume, upscale customer service environment
  • 1+ years of recent cash handling experience
  • Strong knowledge of technology and comfortable utilizing multiple computer systems
  • Familiarity with Disneyland® Resort and Disneyland® Resort Hotels
  • Willing to take initiative to actively greet and welcome Guests
  • Demonstrate excellent Guest Service and service recovery abilities
  • Ability to work solo/ independently for up to 8 hours at a time
  • Sense of urgency and desire to work efficiently without sacrificing quality
  • Ability to multi-task and work in a very fast paced environment
  • Initiative to own and resolve Guest situations

  Preferred Qualifications

  • Prior experience in a parking/front desk/bell services environment at a large hotel
  • 1+ years in a 4/5 Star Hotel or Resort
  • Knowledge of Forbes standards
  • Valid California Driver's License

  Compensation Details

  The pay rate for this role in California is $20.42 per hour.
  
  Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

  Additional Information

  SCHEDULE AVAILABILTY
  Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 4:00am while some may end as late as 3:00am, 4:00am or 5:00am.
  
  SUBMITTING YOUR APPLICATION
  After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
  
  KEYWORD: DLR CASTING, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Roles

  Segment

  Disney Parks, Experiences and Products

  Business

  Disneyland Resort

  Category

  Hotel and Resorts

  Job Type

  Part Time

  City

  Anaheim

  State/Provice

  CA

  Postal Code

  92802

  Country / Region

  US

• About the company

  The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes Disney Parks, Experiences and Products; Disney Media & Entertainment Distribution; and three content groups—Studios, General Entertainment and Sports—focused on developing and producing content for DTC, theatrical and linear platforms.

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