• Job Description

  Req#: 10226

  An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

  Grand Performers in qualifying roles may enjoy a range of benefits, including:

  • Marriott Employee Discounts Worldwide
  • Medical, Dental, Vision Insurance
  • Company-Sponsored Life Insurance
  • Short & Long-Term Disability Insurance
  • Tuition Reimbursement Program
  • 401(K) with Discretionary Company Matching Contributions
  • Employee Assistance Program

  Objective / Purpose

  The Housekeeping Coordinator will efficiently manage daily operations within the housekeeping department, ensuring timely room cleaning, verification of room status, and accurate updates on departing guest rooms and guest requests are completed in a timely manner.

  Standards & Culture

  Individuals must serve as a cultural ambassador by upholding and promoting our standards.

  Image & Presence: Our team is sophisticated and purposeful in their communication and body language.

  Service: Intuitive. Our team inspires the guest (and Grand Performer) experience with warmth and deliberate elegance.

  Performance: Extraordinary. Our team rises to outperform and consistently be at our best for even better.

  Areas of Responsibility/ Tasks

  Primary areas of responsibility include, but are not limited to the following:

  • Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Assist Housekeeping management in managing daily activities.
  • Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Document and resolve issues with discrepant rooms with the Front Desk.
  • Prepare and distribute assignment sheets/work boards to Housekeeping staff.
  • Record, monitor, and update list of ‘Do Not Disturb' rooms.
  • Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list, ensure all GXP requests are resolved to brand standard.
  • Enter all ALICE Engineering requests into GXP.
  • Ensure daily checklists are returned to the public area attendants.
  • Complete required housekeeping paperwork.

  Knowledge / Skills / Abilities (KSA)

  To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

  • Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
  • Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
  • Generate alignment - Ensures proper time and effort is spent to build high level performance and consistency throughout collection.
  • Leads with courage - Provides a culture of accountability.
  • Execution of plans - Utilizes our systems, tools and resources to accomplish results and achieve goals
  • Strong level of written, verbal, and interpersonal communication skills.
  • Ability to prioritize and organize work assignments
  • Ability to balance a variety of tasks while maintaining the highest quality standards
  • Ability to read and recognize various tools and chemicals used throughout the cleaning process
  • Comprehensive knowledge of a safe work environment

  Minimum Qualifications

  Education, License, Certifications, Experience

  • High school diploma or General Education Degree – required
  • 1+ years of relevant work experience in similar scope and title – required
  • Experience within luxury brand/markets – required

  Work Environment / Conditions

  The work environment/conditions described herein are representative of those that an incumbent may experience.

  • Must be comfortable working in a shared space, with constant noise, distractions and or interruptions without the use of a private office.
  • Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
  • Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

  Physical Demands

  The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.

  • While performing the duties of this job, the incumbent is regularly required to move 40lbs on a daily basis.
  • Push, pull, and lift up to 40lbs on a weekly basis.
  • While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

• About the company

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