Four Seasons Hotels and Resorts
Housekeeping Floor Supervisor - 2024 Summer Season
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Job Description
- Req#: REQ10312546
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:
An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence.About the role
The Housekeeping Floor Supervisor is responsible for coordinating our Housekeeping team to ensure that our guest rooms, public areas and employee areas meet the highest standards of cleanliness.What you will do
Ensure that Four Seasons standards are met through team leadership, training and development, overseeing the work of our housekeeping attendant team. Schedule and collect room and floor status sheets for assigned work areas.
Inspect completed rooms according to standards
Manage glitch and coordinate work orders, ensuring sufficient supplies on guest floors.
Check cleanliness of guest corridors, stairwells, elevators and linen closets, monitoring inventory levels and completing purchase requisitions.
What you bring
Expertise in luxury hospitality operations and supervisory experience within Housekeeping focusing on service quality. We are looking for a special individual whom shares our passion for excellence and whom delights in the magic of curating special experiences and memories for our guests.
Fluency in English and Italian.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals
Schedule & Hours:
This position is based at the Four Seasons Hotel Florence and the contract is seasonal (2024 summer season). You must possess the legal right to work in Italy at the time of application.
About the company
Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.