• Job Description

  Req#: 233309
  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
  • Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
  • Handle guest complaints ensuring guest satisfaction.
  • Train and develop team members and ensure all required training is complete according to standards.
  • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
  • Assist staff with their job functions to ensure optimum service to guests.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
  • Performs housekeeping, laundry, and houseperson functions whenever necessary.
  • Other duties as assigned.
  Responsibilities
  Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
  Qualifications
  • Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • High school graduate or equivalent, some college preferred.
  • Bilingual English/Spanish a must!
  • Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

• About the company

  Turn to Shaner Hotels for hotel management services such as operations, revenue management, e-commerce and more.

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