• Job Description

  Req#: R41538

  Hotel:

  Norfolk Sheraton

  777 Waterside Drive

  Norfolk, VA 23510

  Housekeeping Supervisor

  Full time

  Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

  What’s in it for you?

  The Atrium SPIRIT is a belief in the power of Service , Perseverance, Inclusion, Respect, Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

  • Career Growth & Learning – 40% of our management hires are internal promotions!
  • Invest in Your Future – 401(k) plan with company match.
  • Comprehensive Health Coverage – Medical, dental, and vision insurance options.
  • Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
  • Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
  • Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

  __________________________________________________

  Reports To: All Purpose Manager or Executive Housekeeper

  Equipment: Uniform

  Primary Purpose:

  The primary purpose of the Housekeeping Supervisor to ensure that guests have an excellent experience while supervising housekeeping associates to ensure brand standards of hotel cleanliness, preparing proper work assignments and coordinating room readiness other departments.

  Work Performed:

  The Housekeeping Supervisor will be tasked with the following duties, responsibilities, and assignments:

  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner in accordance with established service standards ;

  • Conduct appropriate coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met ;

  • Provide direction, support, timely feedback and recognition of performance in keeping with Atrium’s performance management standards and Core Values ;

  • Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses ;

  • Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control ;

  • open and close housekeeping department by assigning and monitoring daily operations ;

  • Manage Lost and Found by tracking items, communicating with guests and scheduling items to be returned ;

  • Promote sanitation, safety, and security efforts of the hotel ;

  • Assist with scheduling Associates according to business levels;

  • Able to conduct daily stand up with the housekeeping team ;

  • Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe ;

  • Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership ; and

  • Any an d all other work as required to complete the primary purpose of the position.

  Qualifications:

  Required Prior Experience:

  Six (6) months of housekeeping and/or related experience

  Preferred Prior Experience:

  Hospitality experience

  Preferred Education:

  High school diploma or equivalent

  Preferred Technology:

  Basic computer knowledge

  Physical:

  A ble to lift a minimum of 50lbs occasionally and 25lbs regularly

  Able to bend and squat repeatedly

  Able to walk and stand for duration of scheduled shift

  Other:

  Fl exible to work day shifts, early mornings, evenings, nights, weekends and holidays

  _____________________________________________

  Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

  Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

  Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

• About the company

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