• Job Description

  Req#: REQ10295386

  Join our team!

  Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a Housekeeping Supervisor who is dedicated to providing exceptional quality and service to our guests!

  Job Requirements

  We are looking for individuals who possess a high level of attention to detail and a strong work ethic. Fluency in reading, writing, and spoken English is required as this role has direct involvement with both guests and management. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. A minimum of one year of Housekeeping supervisory experience is preferred.

  The Housekeeping Supervisor is part of the Housekeeping Team who collectively is responsible for the cleanliness and attention to detail of the hotel. The position works closely with the Housekeeping leadership team to ensure a high level of cleanliness hotel wide. The Housekeeping Supervisor is responsible for ensuring all guest rooms meet the highest standards as set by Four Seasons. The position oversees both Housekeeping Attendants and Housepersons working on the floors conducting detailed inspections of their work.

  Main Responsibilities

  • Inspects the work of a team of Housekeeping Attendants and Housepersons responsible for the cleaning and upkeep of a specific area of the hotel. Trains and coaches employees when standards have been missed.

  • Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Housekeeping Attendants daily progress. Inspects completed rooms to assure that all standards have been met

  • Coordinates work orders in assigned section. Follows up to be sure work is completed

  • Ensure that there are sufficient supplies on the guest floors

  • Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets

  • Assist the Housekeeping leaders on the daily management of the department

  • Train and supervise the Housekeeping team in the performance of their duties

  • Assists with responsibilities and duties in the absence or heavy volume in the areas of Lobby Attendant, Housekeeping Attendants and Housepersons.

  • Communicate closely with other departments to ensure follow-up on any special problems, guest requests, etc.

  • Complete evening Housekeeping report and follow-up on discrepancies

  • Assist other departments as required in resolving problems

  • Respond properly in any hotel emergency or safety situation

  • Additional tasks or projects as assigned by hotel management

  Qualifications & Experience

  • A minimum of one year of Housekeeping supervisory experience is preferred

  • Administration skills and strong communication skills

  • Strong command of the English language

  • A working knowledge of hotel systems and operations

  • Ability to lift 40 pounds of weight

  • Must be able to grasp, bend and stoop

  • Must be able to work all shifts including, AM's, PM's, weekends, and holidays

  • Be able to work in a standing position for long periods of time up to 8 hours a day

  • Requires a working knowledge of the housekeeping aspect of services, policies or operations and general knowledge of the hotel

  • Requires the ability to operate various computer systems

  ABOUT FOUR SEASONS HOTELS & RESORTS

  Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

  What to expect

  • Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location

  • Excellent Training and Development opportunities

  • Access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.

  • Complimentary Employee Meals

  • A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.

  Learn more about what it’s like to work for Four Seasons:

  http://jobs.fourseasons.com

  https://www.linkedin.com/company/four-seasons-hotels-and-resorts

  Learn more about Four Seasons Toronto on Social Media:

  Instagram: @FSToronto

  Twitter: @FSToronto

  Facebook: https://www.facebook.com/FourSeasonsHotelToronto/

  We look forward to receiving your application!

  Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

  Canadian work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for a work permit sponsorship.

  Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

• About the company

  Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from one hotel to 115+ in 45+ countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over 60 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

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