• Job Description

  Req#: HOUSE003285

  Residence Inn Concord, a Colwen Hotels property, is seeking a friendly and detail oriented Houseperson to join our team. In this position you will be responsible for maintaining the cleanliness and appearance of the hotel public areas and providing assistance to the housekeeping team with stocking and delivery of supplies. To be successful in this role, you should be able to manage various tasks daily to ensure great customer service and that our operations run smoothly. This position will also be responsible for the setup and breakdown the breakfast buffet, maintaining the dining area, ensuring food is available, and delivering exceptional guest service.

  Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

  General Responsibilities:

  • Receive list of assignments and/or shift checklist from MOD and prioritize items
  • Respond promptly to requests from guests and other departments
  • Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned work areas
  • Clean and maintain the appearance of the exterior of hotel including but not limited to, sidewalks, awning poles, signage and hotel entrance
  • Deep cleaning of assigned areas of hotel including, but not limited to, shampooing of rooms and public area carpets, window washing, light fixtures and guest elevators
  • Clean and maintain back of house area including, but not limited to, employee break room, executive offices, hotel laundry area and employee restroom
  • Dust, polish furniture and remove marks /stains from walls and furnishing
  • Remove all trash, dirty linens, towels and room service items from public areas
  • Vacuum carpets and clean floors
  • Deliver items to guest rooms upon request from front desk
  • Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels
  • Clean guest rooms on occasion
  • Notify maintenance department of needed maintenance or repairs
  • Clean and set up function /meeting rooms according to function sheets
  • Move and arrange furniture, turn mattresses
  • Empty trash receptacles and transport trash to dumpster
  • Take found items to designated lost and found area
  • Provide support to room attendants
  • Perform other duties as assigned
  • Prep food offerings, set up food service area
  • Acknowledge and welcome each guest with a smile, eye contact, and a friendly greeting (use guest name whenever possible)
  • Answer questions regarding the menu
  • Maintain knowledge of all food items
  • Adhere to all applicable food safety regulation including correct time and temperature control and HAACP guidelines
  • Delivers food, beverages, condiments and other requested items
  • Ensure all food product meets specification, notify management of issues
  • Collect plates and clear table as guests finish their meal
  • Maintain cleanliness of kitchen, dining area and guest area during shift
  • Adhere to all applicable Colwen and brand standards for food and beverage service and compliance with state liquor policies
  • Maintain knowledge of guest rooms, amenities, features and services offered at the hotel
  • Clean designated areas in accordance with defined procedures, following proper set up and closing procedures
  • Ensure sideboards are adequately stocked
  • Set tables to standards, and that all items are clean and in good repair
  • Perform other related duties as assigned

  Requirements:

  • Proven experience as a cleaner or housekeeper preferred
  • Perform consistent work at the highest standard
  • Remain discreet and respect privacy of guests
  • Work quickly without compromising quality
  • Ability to work with little supervision and maintain a high level of performance
  • Excellent customer service skills, pleasant and friendly
  • Detail oriented and thorough
  • Willingness to work rotational 7-day work cycle, including evenings, weekends, and holidays

  We’ve got you covered: Benefits & Perks

  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan – Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts – Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

  Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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