• Job Description

  Req#: B0581-25-0004?language=en&page=345&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity that has arisen at Badger Group which is a social enterprise that works with key stakeholders including NHS Trusts, local authorities, local Councillors & MPs and GPs to deliver best patient care.

  Responsible for delivering comprehensive, expert advice and guidance to managers across the organisation. You will support line managers with our people processes throughout the lifecycle of the employee journey.

  You will work alongside the HR Business Partners and Head of HR in a proactive manner.

  You will have highly developed organisational and time management skills as well as excellent interpersonal and communication skills. You are highly motivated to excel in your role to provide a comprehensive and effective HR service.

  You will build and maintain excellent professional relationships with internal and external stakeholders whilst delivering excellent high standards of advice and guidance.

  Main duties of the job

  As a member of the Badger Group HR function, you will manage the day-to-day HR andrecruitment operational work at Badger Group using your knowledge and experience acrosscore HR disciplines. You will work alongside other members of the HR team and managersto ensure that best practices and procedures are adhered to throughout the organisation.As a HR Advisor you will support Badger by developing and strengthening our peopleprocesses throughout the lifecycle of the employee journey in an environment where you willbe helping to develop and embed HR and recruitment practices.

  About us

  The Birmingham and District GP Emergency Room (Badger) Ltd is a not-for-profit social enterprise healthcare co-operative which includes, as part of its group of companies, Badger Medical Ltd, Badger Healthcare Ltd and Sett Support Partnership Plc. It has an annual turnover of £13 million and currently has a staff population of 422 people. 246 are non-clinical staff members and 176 are self-employed clinicians, the former currently spread across the following departments: Board Leadership; Medical Directorate; Finance; Workforce & HR; Quality & Performance; Operations; IT and Business Development.

  Badger was established in 1996 by local doctors who joined together to initially provide an improved out-of-hours service for their patients. Today Badger has over 230 opted in GP members in 60+ practices and provides 24/7 message handling, urgent primary care and GP out of hours service to a patient base of 1.6 million. It operates out of four sites in Birmingham located at Bourne Road in Aston, Glover Street, Stockland Green and Solihull Urgent Treatment Centre. It has received 'Outstanding' rating by the Care Quality Commission (CQC) inspection in all five areas: safe, effective, caring, responsive and well-led.

  Renowned for its extensive experience and focus on quality, Badger has built up a respected reputation throughout Birmingham and the surrounding areas and has a national profile in the sector.

  Details

  Date posted

  22 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  B0581-25-0004

  Job locations

  Badger House

  121 Glover Street

  Birmingham

  West Midlands

  B9 4EY

  
  

  Job description

  Job responsibilities

  Provide first-line advice and guidance on HR policies and procedures. Enable managers to reduce sickness absence through pro-active management of long and short-term sickness cases with a person-centred approach as the principal focus. Provide efficient and effective employee relations casework management processes including disciplinary, grievance, bullying and harassment, performance and attendance management. Supporting managers, taking part in meetings, formal hearings and producing notes, formal minutes and reports. Ensuring this is compliant with law, policy and good practice. Provide recruitment advice and support to managers with general recruitment enquiries and support Senior Management to identify and manage recruitment needs. Engage with line managers to support employees personal development needs are met through appraisal completions, inductions, and coaching, mentoring, learning and development interventions. Provide a timely response to all enquiries whether received by letter, email or telephone and deal with all enquiries sensitively, effectively and where necessary escalate to the appropriate person to rectify any issues/queries accordingly. Work with the HR Team to support people management training to up skill managers, and spotting areas for development based on queries received by the HR service. To maintain accurate records of all employment-related cases are completed within timescales and department records updated. To undertake specific projects and tasks as directed. To attend department and team meetings as appropriate.

  Job description

  Job responsibilities

  Provide first-line advice and guidance on HR policies and procedures. Enable managers to reduce sickness absence through pro-active management of long and short-term sickness cases with a person-centred approach as the principal focus. Provide efficient and effective employee relations casework management processes including disciplinary, grievance, bullying and harassment, performance and attendance management. Supporting managers, taking part in meetings, formal hearings and producing notes, formal minutes and reports. Ensuring this is compliant with law, policy and good practice. Provide recruitment advice and support to managers with general recruitment enquiries and support Senior Management to identify and manage recruitment needs. Engage with line managers to support employees personal development needs are met through appraisal completions, inductions, and coaching, mentoring, learning and development interventions. Provide a timely response to all enquiries whether received by letter, email or telephone and deal with all enquiries sensitively, effectively and where necessary escalate to the appropriate person to rectify any issues/queries accordingly. Work with the HR Team to support people management training to up skill managers, and spotting areas for development based on queries received by the HR service. To maintain accurate records of all employment-related cases are completed within timescales and department records updated. To undertake specific projects and tasks as directed. To attend department and team meetings as appropriate.

  Person Specification

  Experience

  Essential

  • Experience in a HR Department including providing generalist HR advice
  • Experience of preparing, analysing and presenting reports.

  Desirable

  • Experience of working on HR projects

  Qualifications

  Essential

  • Level 5 CIPD Certificate / Degree in Human Resources.
  • Commitment to continuing professional development.
  • CIPD registration

  Desirable

  • Coaching and Mentoring.

  Person Specification

  Experience

  Essential

  • Experience in a HR Department including providing generalist HR advice
  • Experience of preparing, analysing and presenting reports.

  Desirable

  • Experience of working on HR projects

  Qualifications

  Essential

  • Level 5 CIPD Certificate / Degree in Human Resources.
  • Commitment to continuing professional development.
  • CIPD registration

  Desirable

  • Coaching and Mentoring.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Badger Group

  Address

  Badger House

  121 Glover Street

  Birmingham

  West Midlands

  B9 4EY

  
  

  Employer's website

  https://www.badger-group.com/ (Opens in a new tab)

  Employer details

  Employer name

  Badger Group

  Address

  Badger House

  121 Glover Street

  Birmingham

  West Midlands

  B9 4EY

  
  

  Employer's website

  https://www.badger-group.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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