• Job Description

  Req#: 4298165

  
  

  This recruitment has been extended an additional week. If you have already submitted an application, you do not need to reapply.

  
  

  The Human Resources Systems, Analytics, and Operations Team within the Department of Human Resources (DHR) seeks an innovative, driven, and customer-focused professional to serve as an HR Applications Analyst (Functional Analyst I).
  

  This position will work closely with DHR’s Learning and Development team to assist in the creation of a post-implementation support plan to scale and grow the use of the NEOGOV Learn module for employees and the Human Resource (HR) community. It will also serve as the subject matter expert (SME) translating system configurations and functionality to support, troubleshoot, and provide technical assistance for NEOGOV’s Insight and Online Hiring Center, Onboard, Perform, and eForms.

  
  

  This position will report to the Business Operations Systems and Support Manager and work closely with the NEOGOV HR Applications Lead.
  

  Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. This role will apply equity and social justice principles that exemplify shared values, behaviors, and practices in all aspects of the work. As the HR Application Analyst, you will:

  • Provide support to the NEOGOV platform in collaboration with other HR Application Analysts, ensuring functionality and accessibility.
  • Perform incident investigation and escalation to ensure minimal disruption, troubleshoot issues with NEOGOV and/or systems and software that interact with NEOGOV.
  • Assist the NEOGOV HR Application Lead in developing and improving processes, procedures, and/or policy recommendations.
  • Assist with updating documentation, user manuals, and instructions in multiple media formats to enhance user accessibility and understanding.
  • Contribute to delivering technical training and programs to support enterprise alignment, ensuring the effective utilization of HR systems.
  • Collaborate with the NEOGOV HR Application Lead with review, analysis, and system functionality configuration, making improvements as necessary.
  • Document standard work and processes to maintain consistency and ensure efficiency in system operations.
  • Participate in regular audits to maintain system standards and security role alignment to enhance data integrity and access control.
  • Use digital ticketing solution to troubleshoot, document, and resolve system issues and challenges that require a greater level of system access and technical acumen.
  • Develop and support queries, reports, dashboards, and metrics in support of system auditing, decision making, and data integration with other HR data sources, fostering data-driven practices.
  • Identify and prioritize gaps and needs to meet business requirements, recommend solutions to increase alignment with established priorities and initiatives to ensure HR system support of organizational strategic goals.
  • Perform other duties as assigned.

  Minimum Qualifications

  • One year of experience with enterprise resource planning (ERP) systems with human resource information systems, applicant tracking systems, learning management software; OR
  • Any equivalent combination of experience and education which provides the applicant with the desired skills, technical and functional knowledge, and ability required to perform the work.

  Other Qualifications

  • Customer service-oriented and skilled at working effectively and cooperatively with individuals from diverse backgrounds.
  • Knowledge in the application of complex functional analysis, automated systems testing procedures, data analysis, design, and troubleshooting applications.
  • Knowledge of business improvement process methodologies.
  • Skill in performing routine troubleshooting, technical problem solving, and systems analysis.
  • Self-starter who can lead and participate as a member of a self-directed work team and collaborate with team members.
  • Knowledge of human resources practices, processes, and procedures throughout the employee life cycle.
  • Familiarity with public records; ability to identify and handle confidential and personally identifiable information (PII).
  • Knowledge of general training and development practices and standards sufficient to support working with human resource professionals with varying degrees of technology proficiency.
  • Proven ability to independently analyze, problem solve, and collaborate with others to recommend known and/or creative solutions.
  • Possess a proven continuous improvement and growth-oriented mindset.
  • Skill in oral and written communication and persuasion sufficient to conduct technical training, manage communications in support of implementation efforts, and present to audiences with varying levels of expertise.
  • Strong auditing, risk assessment, and compliance skills.
  • Forward thinker who identifies methods for system efficiencies and work solutions.
  • Knowledge and understanding of organizational business systems and practices, business systems integration and design, workflow analysis, and process re-engineering.
  • Ability to write system documentation, create data dictionaries, and understand technical specifications.

  Desired Qualifications

  • Experience with NEOGOV Insight, Onboard, Perform, eForms, and Learn modules.
  • Experience with PeopleSoft or other Enterprise Resource Planning (ERP) software.
  • Experience as a liaison between technology and human resource professionals.
  • Knowledge of King County HR policies, practices, and procedures.
  • Experience in a unionized and political work environment.
  • Experience with Microsoft 365.
    
    

  Work Schedule

  This position is non-exempt from the provisions of the Fair Labor Standards Act and is eligible for overtime. Employees are paid on a bi-weekly schedule, every other Thursday, comprising a 40 hour workweek, normally 8:00 a.m.-5:00 p.m., Monday through Friday. This position is not represented by a union and is classified as a Functional Analyst I; classification code: 733301.
  

  Who May Apply
  This recruitment is open to King County employees and the public and will be used to fill one Term Limited Temporary (TLT) or Special Duty Assignment (SDA). The duration of the assignment is anticipated to last through December 31, 2024, and may be extended based on business needs.

  Note: Special duty opportunities are open only to current King County career service and appointed employees who have completed their initial probation. Special duty applicants must have approval from their supervisor to accept an assignment. Current employees selected for special duty will be compensated based upon the provisions of the collective bargaining agreement or Coalition Labor Agreement for their base assignment.

  Selection Process

  If you are ready to bring your talents to public service, apply online with King County Careers, and include:

  Forms and Materials Required

  1. An online employment application completed at www.kingcounty.gov/jobs . The employment history should go back at least seven years or more to include all relevant experience, and responses to supplemental questions.
  2. Cover letter no longer than two pages outlining how your skills and experience make you a fit for this position.

  Applications will be reviewed as received, and they will be screened for clarity, completeness, and competitiveness. All materials will be evaluated for spelling, grammar, and punctuation usage. The most competitive candidates may be invited to participate in a series of interviews.

  For more information, contact:

  Crystal Yost, HR Analyst, cyost@kingcounty.gov .

  Teleworking Requirement

  The work associated with this position will be performed in a hybrid capacity with a combination of both onsite work and telework. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements. This position will be required to travel to multiple County facilities and to safety and health emergencies throughout King County.

  Employees will be provided with a County issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

  King County has a robust collection of tools and resources to support remote work. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

  Forbes named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work, and play.

  Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion, and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

  King County is an Equal Employment Opportunity (EEO) Employer

  No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation.

  To Apply

  If you are interested in this position, follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process, or if you have questions, contact the recruiter listed on this job announcement.

• About the company

  King County is located in the US state of Washington.

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