Employee Experience HR Coordinator
$25.00-$42.00/hr
Contract

Summary
The Employee Experience HR Coordinator will support the internal HR department with Employee Support & Case Management, Onboarding & Offboarding, Data Management & Compliance, Customer Service & Collaboration


Responsibilities

• Employee Support & Case Management:
  • Provide prompt and efficient support to employees regarding HR-related inquiries (benefits, payroll, policies, procedures) through the ServiceNow case management system.
  • Offer real-time HR support via live chat, addressing employee questions and concerns with clarity and professionalism.
  • Escalate complex issues to the Tier 2 team promptly while maintaining engagement and ensuring a positive employee experience.
  • Document all escalated issues & resolutions to develop Tier 1 responses, minimizing future escalations and fostering continuous learning and growth.
• Onboarding & Offboarding:
  • Manage the pre-onboarding process, tracking progress and communicating clearly with new hires, IT partners & the on-shore US tier 1 team.
  • Manage offboarding tickets, ensuring timely completion of all key tasks for a seamless employee transition and accurate data completion within our HCM system (WorkDay).
  • Partner with the People Team, IT, and other departments to complete onboarding and offboarding tasks.
  • Data Management & Compliance:
  • Maintain and audit employee personnel files, ensuring accuracy and compliance.
  • Conduct monthly data audits using Excel/Workday, identifying discrepancies and reporting findings to the Tier 2 team for correction.
  • LCA Postings as needed.
• Customer Service & Collaboration:
  • Provide exceptional customer service, demonstrating empathy and a solution-oriented approach.
  • Collaborate effectively with cross-functional teams and Tier 2 to resolve employee issues, meticulously documenting solutions to minimize future escalations.
  • Ability to act with integrity, professionalism, and confidentiality with sensitive data and conversations and effectively work with employees at all company levels.

Qualifications

• 1-2+ years' experience in an HR support role in a shared services environment.
• Experience with Workday and Google Workspace strongly preferred. ServiceNow is preferred.