• Job Description

  Req#: 5e96402d-6783-44c7-98b1-427a8cea4759

  At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

  
  

  We’re looking for a hands-on, collaborative HR Generalist to join our dynamic Fulfillment Center (FC) team in Christiansburg, VA. This role is ideal for someone with 2–4 years of broad HR experience, particularly in high-volume, frontline environments such as distribution, manufacturing, or fulfillment.

  
  

  As an integral member of our onsite HR team, you’ll support both hourly and salaried employees and partner closely with FC leadership to drive operational excellence, employee engagement, and a high-performing culture.

  This position will report into the Sr. HR & Benefit Manager.

  
  

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  What you get to do every day:

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  Operational HR Partnership

  • Serve as a key HR partner to FC leaders on day-to-day people operations.
  • Participate in decision-making discussions that impact staffing, retention, and culture.
  • Help create accountability through shared ownership of people metrics and leadership cross-training.

  Talent Acquisition & Onboarding

  • Own the recruitment lifecycle from job posting to offer acceptance.
  • Lead local onboarding efforts, ensuring a welcoming and consistent new hire experience.

  Employee Experience & Retention

  • Champion the full employee lifecycle—from onboarding to development milestones and recognition.
  • Identify trends from exit interviews and employee feedback, and use insights to improve retention and engagement.
  • Collaborate with the team to set and track clear retention goals.

  Training & Development

  • Design and deliver supervisor training and development programs.
  • Help upskill leaders through instructor-led sessions and on-the-job support.

  HR Operations & Compliance

  • Maintain accurate employee records and compliance documentation.
  • Partner with Safety and Operations teams to support OSHA initiatives and maintain a culture of safety.
  • Assist in employee relations matters, conduct investigations, and recommend appropriate next steps.
  • Support DEI and engagement initiatives at the local level.

  Data & Reporting

  • Create and share monthly HR metrics with site leadership, contributing to broader reporting consistency across locations.
  • Track progress on key indicators including turnover, hiring performance, engagement scores, and compliance.

  
  

  What you bring to the role:

  • Bachelor’s degree in Human Resources, Business, or related field.
  • 2–4 years of experience in an HR Generalist or related role—ideally in a fulfillment, logistics, or manufacturing setting.
  • Strong working knowledge of employment law and HR fundamentals.
  • Comfortable supporting both hourly and salaried employees in a high-paced, frontline environment.
  • Proactive communicator who builds trust and influences across all levels.
  • Demonstrated success with recruiting, onboarding, employee relations, and retention.
  • Experience with HRIS systems and strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • Bonus: Familiarity with OSHA or safety regulations in an operational setting.

  
  

  What’s in it for you? Joining Backcountry isn’t just about having a seat at the table—it’s about helping redesign the table entirely. You’ll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:

  • Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.
  • AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you’ll build a modern tech stack that sets you apart in any industry.
  • Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.
  • Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companies

  
  

  What our interview process looks like:

  • Step 1: If you align with our vision and meet the qualifications, we’ll reach out to schedule a conversation and introduce Backcountry.
  • Step 2: You’ll complete a short AI or product-building challenge so we can understand how you approach problems and execution.
  • Step 3: Participate in deep-dive interviews with Backcountry leadership focused on your experience, product mindset, and operational thinking.
  • Step 4: Offer. We’ll move fast for the right candidate.

  
  

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  The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

  The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com . #VFCHQ

• About the company

  Building a technology-enabled Berkshire Hathaway.

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