• Job Description

  Req#: C9242-25-0104?language=en&page=718&sort=publicationDateDesc

  Job summary

  Previous applicants need not apply.

  An exciting opportunity has arisen to join the HR Hub transactional team within Northwest Ambulance Service,

  We are looking for an individual who is conscientious, with excellent computer skills, who can work independently or as part of a team.

  You are required to work effectively with a broad range of colleagues, as such the role requires excellent communication, organisation, and problem-solving skills.You will be responsible for providing ESR & transactional guidance, including first line advice to managers and staff across the Trust. The role includes ensuringthat all data is up-to-date and accurate within ESR and HR systems.

  Knowledge of HR related administrative procedures with experience of HR/Payroll systems and web-based packages is required. Experience in ESR and/or Trac Jobs would be an advantage.

  Main duties of the job

  You should have experience of a wide range of clerical duties in a highly pressured customer orientated environment with the ability to meet strict deadlines and work under extreme pressure whilst maintaining accuracy and attention to detail.

  You should be able to demonstrate good written and oral communication skills, as well as good interpersonal skills.

  This is a generic role that will work as part of a team to support and effectively deliver accurate, timely and customer focussed services within the HR Hub Team, there is a requirement to work across teams within the HR Hub to ensure that work pressures are covered, and service standards are maintained.

  Main duties of the job

  • Providing guidance and support to managers and staff across the Trust on Payroll & HR-related issues.
  • Ensuring all payroll and HR system data is accurate and up to date.
  • Processing of transactional documents on to ESR, such as hiring new starters, contractual changes / leavers
  • Working with a wide range of colleagues and teams, supporting others within the HR Hub to ensure smooth operations and service delivery.
  • Handling various clerical duties in a fast-paced, customer-focused environment, ensuring deadlines are met without compromising accuracy.

  About us

  North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

  Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

  Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

  We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  242-4682

  Job locations

  30 HR Hub Team

  Liverpool

  L24 8RF

  
  

  Job description

  Job responsibilities

  Please ensure you read the attached job description and person specification before applying for this position.

  Previous applicants need not apply.

  Job description

  Job responsibilities

  Please ensure you read the attached job description and person specification before applying for this position.

  Previous applicants need not apply.

  Person Specification

  Experience

  Essential

  • Knowledge of statutory regulations, e.g. Equality Act, Equal Opportunities, Asylum & Immigration regulations, Safer Recruitment Guidelines for NHS.
  • Knowledge of AFC Terms & Conditions of Service
  • Experience of Recruitment Processes and Procedures
  • Experience of payroll/HR systems and web based packages
  • Experience of a wide range of clerical duties
  • Experience of working in a highly pressurised, customer orientated environment
  • Proven experience of meeting deadlines whilst working under extreme pressure

  Desirable

  • Experience of web based on-line recruitment.
  • Knowledge of ESR system.

  Skills

  Essential

  • Ability to work under pressure and to tight deadlines
  • Ability to maintain accuracy and attention to detail
  • Excellent communication skills both oral and written
  • Interpersonal skills
  • Excellent organisational skills
  • High level of data input skills
  • Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post
  • Ability to work as part of a team and on own initiative
  • Excellent customer service skills
  • Ability to maintain confidentiality

  Qualifications

  Essential

  • Knowledge of HR related administrative procedures to NVQ 3 or equivalent
  • ECDL or equivalent experience

  Personal Circumstances

  Essential

  • Able to maintain reliability of attendance.
  • Ability to withstand pressure of work.

  Other

  Essential

  • Willingness to work flexibly and at other sites when required.
  • Ability and willingness to undertake further training as necessary.

  Person Specification

  Experience

  Essential

  • Knowledge of statutory regulations, e.g. Equality Act, Equal Opportunities, Asylum & Immigration regulations, Safer Recruitment Guidelines for NHS.
  • Knowledge of AFC Terms & Conditions of Service
  • Experience of Recruitment Processes and Procedures
  • Experience of payroll/HR systems and web based packages
  • Experience of a wide range of clerical duties
  • Experience of working in a highly pressurised, customer orientated environment
  • Proven experience of meeting deadlines whilst working under extreme pressure

  Desirable

  • Experience of web based on-line recruitment.
  • Knowledge of ESR system.

  Skills

  Essential

  • Ability to work under pressure and to tight deadlines
  • Ability to maintain accuracy and attention to detail
  • Excellent communication skills both oral and written
  • Interpersonal skills
  • Excellent organisational skills
  • High level of data input skills
  • Excellent IT skills, with a demonstrated aptitude in the use of a wide range of applications and ability to gain further IT skills relevant to the post
  • Ability to work as part of a team and on own initiative
  • Excellent customer service skills
  • Ability to maintain confidentiality

  Qualifications

  Essential

  • Knowledge of HR related administrative procedures to NVQ 3 or equivalent
  • ECDL or equivalent experience

  Personal Circumstances

  Essential

  • Able to maintain reliability of attendance.
  • Ability to withstand pressure of work.

  Other

  Essential

  • Willingness to work flexibly and at other sites when required.
  • Ability and willingness to undertake further training as necessary.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  North West Ambulance Service NHS Trust

  Address

  30 HR Hub Team

  Liverpool

  L24 8RF

  
  

  Employer's website

  https://www.nwas.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  North West Ambulance Service NHS Trust

  Address

  30 HR Hub Team

  Liverpool

  L24 8RF

  
  

  Employer's website

  https://www.nwas.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice