• Job Description

  Req#: 11307

  We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

  At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

  Key Deliverables

  • Responsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levels
  • Responsible for escalation and support process, by which customer issues that cannot be resolved, are escalated to the Global Process and Policy Owner for resolution
  • Responsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
  • Help identify potential improvement areas and discuss them with the team lead for any suggested solution necessary

  Qualifications - External

  Graduate of a 4-year degree course

  Experience with an HRIS a plus

• About the company

  At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough.

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