• Job Description

  Req#: 9537

  Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

  The HR Operations Leader is responsible for leading the core processes that ensure the delivery of efficient, compliant, and people-centered HR services. This role oversees benefits administration, leave and workers’ compensation management, employee support, and policy execution. The Leader partners cross-functionally to streamline processes and owns the rhythm of HR operations—from compliance tracking to lifecycle planning—to ensure consistency, alignment, and an exceptional teammate experience.

  HR Compliance & Process Leadership

  • Serve as a subject matter expert on federal, state, and local employment law compliance

  • Maintain and manage the HR compliance audit calendar, proactively identifying risk and audit readiness gaps

  • Draft, revise, and maintain employment policies and teammate handbooks in alignment with current legislation

  • Develop and implement policy communication and training strategies to promote adoption and understanding

  Benefits, Leave, & Workers’ Compensation Oversight

  • Oversee all aspects of benefits administration in collaboration with brokers and vendors

  • Lead benefits lifecycle mapping, ensuring teammates have a consistent, well-communicated experience from hire through exit

  • Manage leave of absence and reasonable accommodation processes, ensuring compliance with FMLA, ADA, and applicable regulations

  • Coordinate and oversee workers’ compensation claims, reporting, and return-to-work processes

  Operational Excellence & Employee Support

  • Own and manage the ServiceNow HR ticketing system, ensuring timely assignment, resolution, and tracking of HR requests

  • Analyze ticket trends and service metrics to drive continuous improvement and teammate satisfaction

  • Oversee the tier-1 employee support team, providing guidance, escalation support, and process clarity

  • Maintain the employee e-filing and document management system in alignment with audit and survey standards

  • Manage background check vendor relationship and ensure accuracy in pre-employment compliance

  HR Rhythm & Cross-Functional Collaboration

  • Serve as the HR operating rhythm owner, managing the cadence of audits, policy reviews, benefit renewals, and key HR processes throughout the year

  • Collaborate with Legal, Compliance, Payroll, and IT to ensure seamless integration of HR policies and systems

  • Partner with the broader HR team to align operations with broader people strategy and teammate experience goals

  • Lead or support enterprise-wide HR projects and process enhancement initiatives

  • Perform other duties as assigned

  Leader Responsibilities

  • Lead and develop a team of HR administrative specialists

  • Provide consistent coaching, feedback, and development opportunities

  • Ensure team readiness, training, and documentation coverage for business continuity

  • Promote a collaborative, people-first culture aligned with ASHN’s core beliefs and teammate experience expectations

  Qualifications

  • 10+ years of HR operations or compliance experience, including direct oversight of benefits, LOA, and WC programs

  • Familiarity with HR systems (Workday), ticketing platforms (ServiceNow), and audit/compliance frameworks

  • Strong analytical, communication, and process improvement skills

  • Demonstrated ability to manage and develop HR team members while influencing cross-functional collaboration

  • High level of discretion when managing teammate data and confidential information

  Education and Credentials

  • Bachelor’s degree preferred in Human Resources, Business Administration, or a related field; equivalent experience will be considered

  #INDASHN3

  We’ll help you put your passion for patient care to work. Apply today!

  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

  We are an Equal Opportunity Employer.

• About the company

  Summa St. Thomas Hospital is an orthopedic and psychiatric hospital located in Akron, Ohio.

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