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The Opportunity

This is a role to be backfilled in Monterrey, Mexico within the Global Solution Design & Delivery Team in GHROps. GHROps is a complex organization with global scope over both operational and innovation activities. The objective of this role is to support deploying new technology and solutions for existing and future state programs in Learning.

This role will be responsible for delivering new functionality, solutions and supporting processes within Learning. This role will also own collaborating with various stakeholders to ensure timely delivery of all projects. Specifically, this role will support all system related configuration requests and responses on requests and enhancements for the suite of Learning tools. Another key responsibility will be to ensure that all solutions/projects implemented for various HR systems meet business requirements and adhere to PepsiCo standards across the global HR systems landscape, while integrating with local sector/country solutions.

The incumbent will work under the direction of an HR Operations Manager, but will have daily autonomy to organize and deliver the work in a logical way. This role requires a combination of HCM system technical skills, System Development Life Cycle (SDLC) experience, Project Management acumen, strong learning management experience and the ability to communicate and ensure effective, optimized and sustainable operational delivery.

This role requires an understanding of Learning processes and how to deliver system solutions.

Your Impact

As HR Ops Sr Analyst y our responsibilities would consist of

• Support Learning system configuration solutions to meet global and local country business requirements (83 countries)
• Respond and execute baseline configuration updates
• Support the configuration updates required as part of Application Releases
• Identify new functionality that can be implemented to meet additional business requirements, improve processes, eliminate customizations, and create efficiencies
• Respond to all inquiries for the GHRO Systems & Platforms Learning tools via ServiceNow in a timely manner and according to all SLAs
• Participate in User Council sessions
• Lead on discussions/updates and build strong relationship with Learning Tech Admin teams in Hubs.
• Ability to multi-task and prioritize, anticipate, and independently address issues
• Comfortable with navigating through vague requirements and ambiguous situations and escalate when appropriate
• Ability to recommend options and assess impacts
• Ability to see the holistic picture and manage current tasks while maintaining end-state objectives
• Implement new solutions based on Learning business requirements, user experience and digital strategy - Execution
• Assist in constant assessment of existing systems (i.e. SuccessFactors – LMS, Schoox – LMS, Degreed – LXP, etc.) and new functionality and make recommendations to meet additional business requirements, improve processes, eliminate customizations and create efficiencies – Execution
• Support implementation for large projects and configuration changes for new functionality/solutions
• Ensure projects are in alignment across the HR system landscape
• Collaborate with all internal and external team members including: HR Operations, Learning Operations, PepsiCo IT, PMO, Alight, Accenture AMS, SAP and other 3rd party vendors to successfully deliver projects in accordance with budget, timeline and PepsiCo standards
• Escalate project issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery
• Update project inventory including process documentation, configuration workbooks and other data dictionaries

Who Are We Looking For?

• Bachelor's degree required, preferably in IT or Human Resources, MBA preferred
• 5-8+ years experience in Learning Management systems including configuration, security, baseline changes.
• 3-5+ years of experience in Learning system implementations/HRIT preferred
• Experience responding to inquiries, change requests and complex system changes in a fast-paced environment
• Experience recommending solutions that enable a positive user experience
• Experience supporting efforts to standardize, optimize and simplify processes and technical solutions that balance local requirements with global process decisions
• Demonstrated ability to quickly learn new systems
• Ability to creatively design solutions that are flexible and agile
• Must be highly organized, with strong follow-up and results-oriented
• Strong verbal and written communication skills that are clear and concise
• Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
• Ability to multi-task and prioritize, anticipate and independently address issues
• Comfortable with navigating through vague requirements and ambiguous situations
• Ability to make decisions, assess impacts, and escalate as needed
• Ability to see the wholisitic picture and manage current tasks while maintaining end-state objectives

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.