NHS
HR Services and Payroll Coordinator
This job is now closed
Job Description
- Req#: M9912-25-0028?language=en&page=345&sort=publicationDateDesc
- Handling payroll queries through our ticketing system in a timely and efficient manner
- Liaising with our third-party payroll provider to resolve payroll-related queries
- Accurately entering and updating data in our HR/payroll system, ensuring deadlines are consistently met
- Sending confidential documents and correspondence to internal stakeholders with discretion and professionalism
- Delivering a high standard of customer service in all interactions
- Solid experience and understanding of payroll processes
- A proactive approach to taking ownership of your responsibilities
- An inquisitive mindset when tackling complex queries and problem-solving
- Strong attention to detail and a commitment to accuracy
- A collaborative, supportive, and approachable attitude towards colleagues across the HR and OD team.
- A willingness to contribute to continuous improvement by drawing on your experience to enhance payroll processes
- Handling payroll queries through our ticketing system in a timely and efficient manner
- Liaising with our third-party payroll provider to resolve payroll-related queries
- Accurately entering and updating data in our HR/payroll system, ensuring deadlines are consistently met
- Sending confidential documents and correspondence to internal stakeholders with discretion and professionalism
- Delivering a high standard of customer service in all interactions
- Solid experience and understanding of payroll processes
- A proactive approach to taking ownership of your responsibilities
- An inquisitive mindset when tackling complex queries and problem-solving
- Strong attention to detail and a commitment to accuracy
- A collaborative, supportive, and approachable attitude towards colleagues across the HR and OD team.
- A willingness to contribute to continuous improvement by drawing on your experience to enhance payroll processes
- Educated to GCSE level (or equivalent) in Maths and English Grade C/4 or above
- N/A
- Demonstrable payroll experience - Including end-to-end payroll processing, assisting with payroll cycles, or supporting payroll administration.
- Demonstrable HR experience - Involving employee records, contracts, onboarding/offboarding processes, or HR systems.
- Experience using payroll software - ESR, iTrent, Sage, ADP, etc.
- Experience using a ticketing system to manage queries
- Experience calculating or validating statutory payments e.g. SMP, SSP, SAP
- Experience working directly with a third-party payroll provider - Including submitting data, managing payroll outputs, or liaising for corrections.
- Experience in high-volume environments or to tight deadlines
- Understanding of pay-related legislation or NHS Terms & Conditions
- Using People Portal as a ticketing system
- Educated to GCSE level (or equivalent) in Maths and English Grade C/4 or above
- N/A
- Demonstrable payroll experience - Including end-to-end payroll processing, assisting with payroll cycles, or supporting payroll administration.
- Demonstrable HR experience - Involving employee records, contracts, onboarding/offboarding processes, or HR systems.
- Experience using payroll software - ESR, iTrent, Sage, ADP, etc.
- Experience using a ticketing system to manage queries
- Experience calculating or validating statutory payments e.g. SMP, SSP, SAP
- Experience working directly with a third-party payroll provider - Including submitting data, managing payroll outputs, or liaising for corrections.
- Experience in high-volume environments or to tight deadlines
- Understanding of pay-related legislation or NHS Terms & Conditions
- Using People Portal as a ticketing system
Job summary
The opportunity We are recruiting for a permanent team member within our HR Services and Payroll Team on a full-time basis, 37.5 hours per week.
Main duties of the job
You will have a payroll background and ideally experience in using ESR HR/Payroll software with HR or Payroll administration experience. As well as excellent attention to detail, a high level of numeracy, and organisational skills, the ability to multi-task, with excellent time management. You must be able to effectively prioritise your work to ensure payroll deadlines are met and enjoy working in a fast-paced environment. Exceptional customer service skills are also required to support our internal managers, colleagues, and the wider HR team. Working within a small, friendly and supportive team, you will be making contractual changes and answering queries relating to a variety of areas such as pay, annual leave, pensions, and absence. Strong collaboration skills are required to work closely with colleagues and our third-party payroll provider. High accuracy and the ability to maintain confidentiality are essential.
About us
About us At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve. Please see our careers site for further details about us
Details
Date posted
27 May 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year
Contract
Permanent
Working pattern
Full-time, Flexible working, Home or remote working
Reference number
000160
Job locations
Leeds/Hybrid or homeworking
Leeds
West Yorkshire
LS1 4AP
Job descriptionJob description
Job responsibilities
The opportunity
We are recruiting for a permanent team member within our HR Services and Payroll Team on a full-time basis, 37.5 hours per week.
You will have a payroll background and ideally experience in using ESR Payroll Software with HR or Payroll administration experience. As well as excellent attention to detail, a high level of numeracy, and organisational skills, the ability to multi-task, with excellent time management. You must be able to effectively prioritise your work to ensure payroll deadlines are met and enjoy working in a fast-paced environment. Exceptional customer service skills are also required to support our internal managers, colleagues, and the wider HR team.
Working within a small, friendly and supportive team, you will be making contractual changes and answering queries relating to a variety of areas such as pay, annual leave, pensions, and absence. Strong collaboration skills are required to work closely with colleagues and our third-party payroll provider. High accuracy and the ability to maintain confidentiality are essential.
What You’ll Be Doing
What You'll Bring
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Please see our careers site for further details about us.
Additional Information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: Wednesday 11th June 2025 at 23.59am
Job responsibilities
The opportunity
We are recruiting for a permanent team member within our HR Services and Payroll Team on a full-time basis, 37.5 hours per week.
You will have a payroll background and ideally experience in using ESR Payroll Software with HR or Payroll administration experience. As well as excellent attention to detail, a high level of numeracy, and organisational skills, the ability to multi-task, with excellent time management. You must be able to effectively prioritise your work to ensure payroll deadlines are met and enjoy working in a fast-paced environment. Exceptional customer service skills are also required to support our internal managers, colleagues, and the wider HR team.
Working within a small, friendly and supportive team, you will be making contractual changes and answering queries relating to a variety of areas such as pay, annual leave, pensions, and absence. Strong collaboration skills are required to work closely with colleagues and our third-party payroll provider. High accuracy and the ability to maintain confidentiality are essential.
What You’ll Be Doing
What You'll Bring
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.
NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Please see our careers site for further details about us.
Additional Information
To apply please provide us with a covering letter explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing date: Wednesday 11th June 2025 at 23.59am
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
NHS Resolution
Address
Leeds/Hybrid or homeworking
Leeds
West Yorkshire
LS1 4AP
Employer's website
Employer details
Employer name
NHS Resolution
Address
Leeds/Hybrid or homeworking
Leeds
West Yorkshire
LS1 4AP
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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