• Job Description

  Req#: 432094
  Position Purpose:
  The Research Associate works in a call center environment in Home Depot's HRSC which provides quality customer service to Home Depot associates and third party vendors by researching and resolving escalated associate pay and HR transactional issues in a timely manner. Strong analytical skills and the ability to work independently are essential for this role. Contacts are made through outbound calls, faxes, webforms or emails. The Research Associate: - Researches and resolves complex pay, escalations and HR transactional issues and communicates resolution - Takes ownership of associate cases and provides complete end to end issue resolution by utilizing resources available - Looks for ways to continuously improve processes & gain efficiencies - Works independently with little to no supervision - Has the ability to manage their time and productivity - Possesses analytical and strategic approach to resolve associate issue/concerns - Provides exceptional customer service - Has excellent attention to detail - Diagnoses and resolves complex payroll and transactional cases
  
  Key Responsibilities:
  • 80% Research - Researching complex pay and HR transactional issues, performing actions necessary to resolve and correct the issue, contacting the appropriate parties to communicate the resolution and documenting the issue and resolution
  • 10% Special Projects - Special projects/reports and business duties as assigned by leadership
  • 10% Support - Supporting escalations, performing root cause analysis and identifying causes and trends to find long term solutions
  
  Direct Manager/Direct Reports:
  • This Position typically reports to Supervisor
  • This Position has 0 Direct Reports
  
  Travel Requirements:
  • No travel required.
  
  Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  
  Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

• About the company

  The Home Depot, America’s home improvement retail leader, helps customers and Associates build success every day – and not just in our 2,200+ retail stores. Thousands of talented can-do people build amazing futures in field and corporate positions.

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