Job Responsibilities

• Responsible for the management of leave of absence and/or reasonable accommodations inquiries.
• Handle requests according to regulatory and internal guidelines, within case management tool.
• The case manager will be responsible for the end to end case management and employee experience. The case manager will engage with appropriate aligned partners when necessary.
• The case manager will be the main contact as it pertains to the management of the request and related downstream impacts.
• Makes routine decisions independently and takes proper actions based on experience within the limits of policy, procedures utilizing the appropriate resources.
• Handles difficult situations when dealing with employees, HRBAs, managers and internal partners. Knowledge regarding company policies and procedures with the ability to apply that knowledge while having a working understanding of regulatory requirements (i.e. ADA, FMLA, etc.)
• May support peer coaching, testing and other functional activities as assigned

Required qualifications, skills and capabilities:

• At least 2 years of case management or claims administration experience in an employee facing role
• Strong organizational skills/detail oriented
• Strong verbal, written communication and interpersonal skills with a customer obsessed mindset
• Possess strong analytical skills including attention to detail, high level of accuracy and problem-solving skills
• Ability to work in a team environment and collaborate with colleagues across multiple teams and levels
• Respect for confidentiality of information
• Intermediate understanding of absence management/accommodations process preferred
• Must be able to work flexible hours Monday through Friday
• Must be able to work overtime and weekends to support business needs

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.