Unit Description

Sodexo has a new opening for a Human Resource Systems Support Representative to join our team.

This is a fully remote position. Candidates can reside anywhere within the United States.

Please note, this is a temporary position with a duration of 6 months.

The position will primarily be responsible for day-to-day customer service operation of Sodexo’s Human Resources systems through email The incumbent will document and track internal and external interactions as well as escalate system issues to appropriate stakeholders. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.

Key responsibilities include:

• Providing customer support of the Human Resources systems which includes, responding to all system end-users and escalates issues to Tier 2 (internal & external) for resolution as needed. Serving as an escalation point for end-user questions received from Tier 0 call centers.
• Managing Program Administration within HR systems and performing system data entry to support account management (i.e. training logistics, system set-up, job audits, etc.)
• Case management

Is this opportunity right for you? We are looking for candidates who have/are:

• High School Diploma, GED or equivalent
• Strong computer knowledge and navigation with solid data entry skills
• Ability to handle high volume customer inquiries; case management experience preferred
• Excellent customer service
• Solid communication skills
• Strong organization skills
• Bilingual English/Spanish or French highly desired

Not the job for you? At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living, and Sports and Leisure locations across the United States. Continue your search today. Working for Sodexo: How far will your ambition, talent, and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring, and career growth opportunities.

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What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalentSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.