Job description

Job responsibilities

• To provide a clinical administration service to the business through the accurate summarising and read coding of patient notes.

• To maintain accurate information summaries and medication records as a result of patient updates including discharge letters and outpatient prescription requests.

• To accurately update patient records from daily post ensuring an informative summary is maintained and medication records are complete by the updating of prescription changes in relation to discharge letters and outpatient prescription request.

• To apply clinical system knowledge to understand clinical performance requirements and support in the achievement of these standards Auditing, QOF, Enhanced Services etc.

• To assist in the production of information for clinical audit and performance. Undertaking ad-hoc work related to the performance of the practice as required.

• To support Clinical Template development and updates to meet Clinical needs, achieve QOF standardisation and to ensure patient record accuracy.

• To deal with enquires received verbally, in writing and in person in a professional and courteous manner
• To provide support and cover for Reception / Administration teams (as required) to achieve GPS Healthcare desired standards of service and patient care. Including; Reception duties, Escalated queries, Recalls, Reports, Insurance, Registrations, Links, Process reviews, Letter writing, Faxing, Scanning
• To work effectively in partnership with external agencies as appropriate, liaising with other healthcare professionals and secretaries with regards to accurate recording of patient history and care plans.
• To maintain personal development by fully participating in an annual appraisal
• To work as a positive and supportive team member, attending meetings, training and conferences as appropriate for the role and as required

• To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective
• To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions
• To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety

Job responsibilities

• To provide a clinical administration service to the business through the accurate summarising and read coding of patient notes.

• To maintain accurate information summaries and medication records as a result of patient updates including discharge letters and outpatient prescription requests.

• To accurately update patient records from daily post ensuring an informative summary is maintained and medication records are complete by the updating of prescription changes in relation to discharge letters and outpatient prescription request.

• To apply clinical system knowledge to understand clinical performance requirements and support in the achievement of these standards Auditing, QOF, Enhanced Services etc.

• To assist in the production of information for clinical audit and performance. Undertaking ad-hoc work related to the performance of the practice as required.

• To support Clinical Template development and updates to meet Clinical needs, achieve QOF standardisation and to ensure patient record accuracy.

• To deal with enquires received verbally, in writing and in person in a professional and courteous manner
• To provide support and cover for Reception / Administration teams (as required) to achieve GPS Healthcare desired standards of service and patient care. Including; Reception duties, Escalated queries, Recalls, Reports, Insurance, Registrations, Links, Process reviews, Letter writing, Faxing, Scanning
• To work effectively in partnership with external agencies as appropriate, liaising with other healthcare professionals and secretaries with regards to accurate recording of patient history and care plans.
• To maintain personal development by fully participating in an annual appraisal
• To work as a positive and supportive team member, attending meetings, training and conferences as appropriate for the role and as required

• To identify areas for quality improvement, risk avoidance or development and take an active part in delivering the business objective
• To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions
• To ensure implementation and adherence to practice policy including; Equality and Diversity, Information Governance (including Data Protection Legislation) ,Confidentiality and Health and Safety

Person Specification

Experience

Essential

• Administration experience

Desirable

• Experience working in an NHS/healthcare environment in an administrative capacity
• Previous experience of clinical coding and administration in a primary care setting

Qualifications

Desirable

• Qualifications showing good English and numeracy skills such as GCSE A-C in English and Maths

Behavioural Attributes

Essential

• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, whilst recognising peoples needs for alternative methods of communication
• An excellent understanding of data protection and confidentiality issues
• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Able to undertake the demands of the post with reasonable adjustments if required
• Independently mobile to be able to work across several sites and travel to meet with stakeholders
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
• Excellent time keeping and prioritisation skills

Knowledge/Skills

Essential

• Microsoft packages specifically Microsoft Excel

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Good knowledge of Primary Care
• Ability to deliver appropriate batch reports as required by clinical team
• Excellent knowledge of Primary Care Operating systems
• Computer literate with an ability to use SystmOne

Experience

Essential

• Administration experience

Desirable

• Experience working in an NHS/healthcare environment in an administrative capacity
• Previous experience of clinical coding and administration in a primary care setting

Qualifications

Desirable

• Qualifications showing good English and numeracy skills such as GCSE A-C in English and Maths

Behavioural Attributes

Essential

• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, whilst recognising peoples needs for alternative methods of communication
• An excellent understanding of data protection and confidentiality issues
• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a stakeholder focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Able to undertake the demands of the post with reasonable adjustments if required
• Independently mobile to be able to work across several sites and travel to meet with stakeholders
• Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks and to prioritise effectively whilst also supporting others
• Excellent time keeping and prioritisation skills

Knowledge/Skills

Essential

• Microsoft packages specifically Microsoft Excel

Desirable

• Knowledge of how the NHS works, including primary care and PCNs
• Good knowledge of Primary Care
• Ability to deliver appropriate batch reports as required by clinical team
• Excellent knowledge of Primary Care Operating systems
• Computer literate with an ability to use SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPS Healthcare

Address

Tanworth Lane Surgery

Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

Employer's website

https://www.gpshealthcare.co.uk/ (Opens in a new tab)