• Job Description

  Req#: B0385-25-0011?language=en&page=133&sort=publicationDateDesc

  Job summary

  The role will involve , greeting and booking patients in on arrival at the hub site and patient satisfaction surveys. Full induction will be provided.

  Our Hub in Wigan town centre with sessions available on :-

  • Monday - 18:15 - 22:15
  • Wednesday - 14:00 - 22:00
  • Saturday - 10:00 - 16:00
  • Sunday - 10:00 - 16:00

  The above hours can be split between 2 receptionists.

  Leigh Location -

  Saturday 10:00 - 16:00 .

  The above are at sites based - WN1 Standishgate & WN7 Leigh, we also have other hub sites with overtime available across the Wigan borough.

  Full Inductions and training will be provided.

  Main duties of the job

  The role involves booking patients in on arrival, Professionally deal with any queries as they arise and keep the GP's informed if any changes occur to the prebooked appointments.

  To be confident with patients and professional at all times.

  Ensure a handover is completed to your service coordinator if applicable and all keys & equipment are returned to the designated place.

  Audit checks to be completed on every session and Patient surveys to be distributed accordingly to the patients on arrival.

  Experience is preferred but full training will be provided on induction.

  About us

  Wigan GP Alliance is a well-established Primary Care provider within the Borough of Wigan and Leigh, established in 2015 to respond to the Prime Ministers Challenge Fund. The Alliance has grown to deliver its core services and extended its delivery to provide many more services and additional support for the whole Borough, reacting when required to in time of need eg Covid-19 response.

  We provide services across the whole Borough to a number of fixed locations.

  Details

  Date posted

  13 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Part-time

  Reference number

  B0385-25-0011

  Job locations

  17 Beecham Court

  Wigan

  Lancashire

  WN3 6PR

  
  

  66 Standishgate

  Wigan

  Lancashire

  WN1 1UW

  
  

  24 Lord Street

  Leigh

  Lancashire

  WN7 1AB

  
  

  Job description

  Job responsibilities

  Demonstrate organisational skills with the ability to prioritise workload, work to deadlines and react positively to situations at short notice.

  Willingness to work in a flexible manner as part of a team and to adapt working practices to suit the changing demands of service requirements., for example supporting staff shortage and telephony support.

  Good understanding of the NHS IT systems. (Training will be provided where necessary).

  To possess good interpersonal and communication skills and an ability to operate with diplomacy.

  To have a good knowledge of Microsoft Outlook/ Office and its applications including experience of using Excel spreadsheets effectively.

  Able to work successfully both autonomously and as part of a team; maintaining good working relationships and knowing when to refer to others.

  To possess good organisation and logistical skills and apply a high attention to detail.

  Job description

  Job responsibilities

  Demonstrate organisational skills with the ability to prioritise workload, work to deadlines and react positively to situations at short notice.

  Willingness to work in a flexible manner as part of a team and to adapt working practices to suit the changing demands of service requirements., for example supporting staff shortage and telephony support.

  Good understanding of the NHS IT systems. (Training will be provided where necessary).

  To possess good interpersonal and communication skills and an ability to operate with diplomacy.

  To have a good knowledge of Microsoft Outlook/ Office and its applications including experience of using Excel spreadsheets effectively.

  Able to work successfully both autonomously and as part of a team; maintaining good working relationships and knowing when to refer to others.

  To possess good organisation and logistical skills and apply a high attention to detail.

  Person Specification

  Qualifications

  Essential

  • Minimum Grade C in Maths and English, or equivalences.
  • Computer literate
  • Confident communicator
  • Flexible

  Desirable

  • Knowledge of System one desirable, however full training will be provided.

  Person Specification

  Qualifications

  Essential

  • Minimum Grade C in Maths and English, or equivalences.
  • Computer literate
  • Confident communicator
  • Flexible

  Desirable

  • Knowledge of System one desirable, however full training will be provided.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Wigan GP Alliance

  Address

  17 Beecham Court

  Wigan

  Lancashire

  WN3 6PR

  
  

  Employer's website

  http://www.wigangpalliance.org (Opens in a new tab)

  Employer details

  Employer name

  Wigan GP Alliance

  Address

  17 Beecham Court

  Wigan

  Lancashire

  WN3 6PR

  
  

  Employer's website

  http://www.wigangpalliance.org (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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