TTEC
Human Capital Services Coordinator - (Job Number: 03UJQ)
This job is now closed
Job Description
- Req#: 2169073
- Triage Service Center incoming tickets
- Accurately and efficiently maintain employee records in Oracle
- Support vendor management administration
- Respond to Tier 0/1 level employee tickets and chats
- Manage leave, end employment and return to work administration
- Improve the key success metrics
- Working knowledge of various HC and TeleTech systems (Discoverer, Kronos, IRIS)
- Strong attention to detail, focus and ability to follow standard operating procedures
- Basic knowledge of MS Office applications
- Ability to learn technology quickly
- Ability to learn data entry into the Oracle database system
!*!Human Capital Services CoordinatorBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Human Capital Services Coordinator working on a Hybrid (Novaliches, Quezon City), you’ll be part of bringing humanity to business. #experienceTTECWhat you’ll be doing:Human Capital Services Coordinators provide human capital administrative support for all assigned business units/geographies. This includes data entry into the Oracle system, benefits administration support, processing employee re-imbursement claims, employee on-boarding and termination administration requirements. They are also responsible for deciphering and assigning each ticket to the appropriate service center group. Coordinators are expected to identify, handle and respond to basic employee questions via ticket or chat where answers were not obtained by the employee through the self serve knowledgebase.What you’ll bring to us:What skills you’ll need:About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
About the company
Our DNA Our purpose, vision, mission and values guide who we are and who we aspire to be serving us at the building blocks for the way we conduct business and build relationships. Our Mission To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands. Our Purpose: Deliver humanity to business. Our Vision: Leading the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships. Our Values - Lead every day - Do the right thing - Reach for amazing - Seek first to understand - Act as one - Live life passionately