Job Description

Human Services Representative

Human Services – Income and Social Supports

CUPE LOCAL 966

Status: 1 Contract Full Time up to 12 Months

Salary Range: $55,113 to $64,769 per annum

Work Mode: Onsite

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Who we are:

Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

What you will do in this role:

• Assume role of the first line contact with Region of Peel clients and visitors for all matters pertaining to client service

• Making referrals and connecting clients and the general public to community agencies and resources

• Provide information, forms and/or documents pertaining to Regional programs and services

• Assist clients with tenant leases and determine potential eligibility for subsidy for social housing

• Assess client needs to determine resolution to financial, employment, housing and childcare issues

• Review and process Peel Access To Housing Rent Geared to Income applications for eligibility

• Update all applicant changes reported via Peel Access To Housing Annual Updates; building selection forms; relevant applicant changes; etc.

• Provide information such as case activity, payment information, appointments, waitlist status, housing options, emergency services, childcare services

• Provide support to visitors/clients who access computers and assist with resources within the reception and employment area i.e. faxes, photocopying, printing, etc.

• Maintain database of clientele utilizing resources in the Employment Resource Centre for funding purposes

• Access and update various technologies such as Centralized Booking System, Social Assistance Technology, CMS Database (lotus based system), Ontario Child Care Management System, and Microsoft Outlook

• Respond to Tier 2 calls from the Customer Contact Centre

• Diffuse difficult situations and deal effectively with clients who may be confused, angry or upset

What the role requires:

• Post secondary education with a degree/diploma in a Human Services or a related field
• May be equivalent to a high school diploma plus 1-3 years experience in Human Services
• Knowledge of relevant legislation/policy/procedures including MFIPPA, the Ontario Works/Ontario Disability Support Program/Day Nurseries, Social Housing Reform, and Residential Tenancy Acts
• Knowledge of all Human Services program areas including Early Learning and Childcare, Financial and Employment, Social Housing and Homelessness

Skills/Abilities:

• Excellent computer skills including (Word, Excel, Centralized Booking System, Lotus, Social Assistance Technology, Ontario Child Care Management System, MS Office Programs)
• Strong assessment, administrative and organization skills
• Good communications/interpersonal skills required
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

**Preference will be given to qualified applicants who are currently in the bargaining unit.**

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Automatic enrolment into OMERS pension plan (where applicable)
• Supportive leadership and a culture of respect and inclusion

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be completed with video conference technology.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.