• Job Description

  Req#: 10225

  Overview

  Parker & Sons is currently seeking an HVAC Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling, creating routes and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair.

  Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)

  THIS SHIFT IS FROM 10AM-7PM (M-F)

  What's in it For Me?

  • Base pay of $21/hr-$23/hr with growth potential and monthly bonus
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

  Responsibilities

  What Will I Do?

  • Route jobs created by the call center to technicians for HVAC
  • Answer incoming requests from technicians via phone or email regarding the job they are on or attempting to dispatch to
  • Answer incoming requests from the call center and other departments via email, phone, Teams chats, etc.
  • Audit information listed in jobs to determine information is accurate regarding type of service and equipment to assign to the appropriate technician
  • Manage the dispatch board by monitoring technicians’ progress throughout their day and keeping in communication on follow ups and job extensions
  • Communicate with customers on job updates including delays, move up attempts and reschedules
  • Minimal additional administrative duties

  Qualifications

  Do I have What it takes?

  • • Dispatch and/or Customer Service experience required
    • Knowledge of the Phoenix Metropolitan area for best routing practices
    • Microsoft Office Products such as Outlook, Word and Excel
    • Maintain positive outlook even in stressful situations
    • Attention to detail
    • Strong phone presence
    • Must have strong verbal and written communication skills
    • Deliver world class customer service
    • Be flexible with seasonal working hours
    • Be self-motivated
    • Bi-lingual a plus, but not required

  Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

• About the company

  Parker & Sons provides air conditioning, heating, plumbing and electrical service to the Phoenix, AZ area. Since 1974. Parker & Sons has been serving the Valley for over 40 years and is recognized nationally for being one of the most knowledgeable heat...

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