• Job Description

  Req#: HVACS003604

  Responsibilities:

  • Process incoming telephone calls with service providers for claim approval with demonstrated proficiency in HVAC and a focus on driving quality repairs.
  • Review and negotiate claim approvals to ensure that material costs and diagnosis are equitable and within the established guidelines.
  • Accurately capture and record claim information into company systems
  • Follow company guidelines, technical knowledge, and established processes to determine appropriate claim decision.
  • Meet or exceed all established Key Performance Indicators.
  • Other duties and project work as assigned.

  Qualifications:

  • Proper phone etiquette
  • Ability to speak and write clearly and accurately.
  • Demonstrated proficiency in typing and grammar.
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective active listening skills
  • Ability to manage multiple computer screens, applications, projects, and/or priorities.
  • Ability to drive company performance with a focus on delivering an excellent customer experience.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions.
  • Technical/professional expertise is demonstrated through problem solving, applying technical knowledge.

  Conditions:

  • Must be able to sit for 8+ hours per day with occasional breaks.
  • Position requires use of headset/microphone.
  • Quiet, dedicated workspace within home.

• About the company

  Cinch is more than a home warranty company with 40+ years of experience, serving over 1 million each year with 24/7 customer service. Free instant quote!

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