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Job Description Summary

Job Description

JOB TITLE: Hybrid Claims Owner

SALARY: £28,329 - £38,778 (depending on experience)

LOCATION: Halifax/Leeds

HOURS: Full Time, 35 hours per week, with a requirement to work a rotational shift pattern across the operational hours (8am – 6pm Monday-Friday and 9am-1pm on Saturdays).

WORKING PATTERN: Our work style is a mixture of working at home and in our office, this involves spending at least two days per week, or 40% of your time, at one of our office sites in Halifax/Leeds.

About this Opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! An exciting opportunity to join the General Insurance Customer Operations Team as a Hybrid Claims Owner.

Our purpose within General Insurance Customer Operations is to help Britain prosper by protecting homes and being there for our customers when they need us most. When something has gone wrong in our customer’s home, ranging from the loss of a mobile phone to a total-loss fire – that’s where we make a real difference and provide outstanding customer experience!

As a Hybrid Claim Owner, the ask is to work across a Hybrid Claims Unit with peers and Hybrid Claims Consultants, who visit customers in their homes, to support a culture of increasing technical competence, collaborative claims progression and growth in personal expertise to deliver our purpose.

Our purpose is key, so we can really support customers at their time of need as a customer’s house is not just bricks and mortar, it’s their home!

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Have knowledge of, and be able to correctly interpret insurance contracts, principles and practice of insurance as defined by Group standards, Financial Conduct Authority / Industry requirements.

• Effectively manage a caseload of Hybrid Claims leading investigation, validation, progression and resolution processes, pro-actively collaborating with Hybrid Claims Consultants to deliver optimum claim outcomes in respect of service and indemnity spend control.

• Deploy skills, expertise and experience fluidly and effectively to deliver outstanding claims management and customer service, aligned to product terms and conditions.

• The ability, capacity, and desire to make considered and effective decisions. Coming to sensible conclusions, building great customer relationships, understanding situations, taking ownership and forming objective opinions aligned to our purpose.

• Demonstrate customer focussed complaints management in compliance with Lloyds Banking Group and Regulatory expectations.

• Identify fraud, misrepresentation and non-disclosure within claims under your control, undertaking effective tactical investigation, evidence gathering and customer challenge, pulling on appropriate resources to support where appropriate.

• Work towards the attainment of relevant qualifications (e.g. Chartered Insurance Institute / British Damage Management Association qualifications).

• Embrace the Lloyds Banking Group’s values and behaviours while acting inclusively, creating an environment where diversity is valued and where colleagues and customers are treated with dignity and respect.

• Keep our business safe through effective risk management policies, processes and procedures.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%

• An annual performance-related Group performance share

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 24 days holiday

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.