ICONMA@ Cruise: Driverless Support Specialist

Location: Houston, TX
Duration: 6 months

Description:
What youll be doing:
Foster Clients Safety First culture
Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress
AV (autonomous vehicle) cleaning and disinfection
AV operational safety and integrity checks
AV charging at Client facilities and, independently, at public charging sites
AV launch preparation including systems fire up and functional checks
Parking and staging vehicles
Manual driving of vehicles between facilities and to charging locations
Executing Lost and Found procedures
Participating in the ongoing training and mentoring of new Driverless Support Specialists
Operate an autonomous vehicle manually on public or Cruise private property, potentially with and without occupants (depending on role level and location), and assisting in cleaning, charging, and other functions to support fleet operations.
In partnership with remote stakeholders, you will triage, recover, and/or retrieve AVs, but not limited to placing the AV back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators)
Documenting the scene and gathering reportable information
Working with the Customer Support and Vehicle Service teams to delight passengers and return vehicles to service following on-road events
Assisting with ad hoc mapping missions as needed
Performing ad hoc projects as needed, including those in support of AV testing, delivery and other community support and/or pilots

What you must have:

Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
Comfortable working in a fast-paced environment, including interacting with the public
Satisfy the following MVR requirements:
- California: Satisfy the legal requirements to become an AV Test Operator (13 CCR § 227.34), including being licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active California Basic Class C driver's license or license encompassing Class C vehicles, and no more than one point on driving record
- Arizona: Licensed to drive a motor vehicle in the U.S. for three years, currently holding an active Arizona Operator License Class D or equivalent, and no more than one point on driving record.
- Texas: Licensed to drive a motor vehicle in the U.S. for three years, currently holding a Texas Class C Non-Commercial Driver License or equivalent, and no more than one point on driving record.
Successfully complete a background check, drug screen and DMV Motor Vehicle Record check
Ability to drive and/or ride in vehicle alternating roles for up to eight hours/day
Ability to remain alert and extremely focused for uninterrupted blocks of time
Accurately type and read on a laptop in a moving vehicle
Ability to give and receive clear, prompt, and understandable verbal and written communications
High attention to detail
Safely operate in accordance with Cruise safety protocols and applicable law. This includes, but is not limited to: having a sufficient range of motion to frequently turn a steering wheel, operate the accelerator and brake, check blind spots and evaluate the environment, and maintaining appropriate air bag clearance
Regularly perform physical work including, but not limited to, stooping, lifting, and moving up to [30 pounds for AUS, SF] [50 pounds for Phoenix], and walking up and down flights of stairs
Computer literacy required, with an emphasis on laptop usage. Expectations include skills such as navigating through multiple accounts and windows quickly, using common keyboard shortcuts, and using various software programs to include instant messaging. Must type a minimum of 20 wpm.

Based on business/operational needs, duties may also include:
Assign Driverless Support Specialists to available AVs, conduct pre and post-shift briefings, direct start up conditions, and garage exit and parking lot staging strategy
Complete required vehicle-checks, train and audit Driverless Support Specialists successful completion of required vehicle-checks
Organize and assign asset and people transfers between facilities
Utilize Clients proprietary software for operational-process completion
Maintain inventory of garage materials and cleanliness
Monitor communications to assist in troubleshooting and operational necessities
Conduct training for Driverless Support Specialists (new and current) and complete refreshers as needed, audit processes, assign Driverless Support Specialists for shadowing
Manage breaks and lunches Driverless Support Specialists
Manage AV preparation, launch, ingress, and AV transfers between facilities
Analyze Client Metrics and provide targeted operational coaching and feedback to Driverless Support Specialists
Take ownership for the day-to-day management, and on-site performance of Driverless Support Specialists
Raise opportunities for improvement from systemic issues observed; strategize and make recommendations for improvements
Ensure the success of the shift by meeting service-level agreements while maintaining high levels of team morale, enthusiasm, and engagement
Help manage our fleet of AVs, ensuring a safe and efficient operation
Assist with special projects across teams to deliver on interdependent KPIs
Own Lost and Found responsibilities as outlined in the SOP

Based on business/operational need, requirements may also include:
Able to communicate and build rapport with a rapidly growing team
Able to conduct yourself professionally and speak in front of large groups, including various levels of management and Pit Crew operators
Able to drive numerous activities and projects simultaneously and with ease
Foster passion about self-driving technology and its potential impact on the world amongst Pit Crew and colleagues
Track record of thriving in a team environment
Strong attention to detail

The above physical demands describe the general nature of work being performed of the role, and are not intended to be an exhaustive list.

Bonus points:
Previous service level operations experience
Operational experience with a large, 24/7 business
Mobility or transportation experience, particularly with a large fleet
Entrepreneurial experience/ownership mentality or other innovation history
Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

ICONMA@ Cruise: Driverless Support Specialist

This job is now closed

Job Description

About the company

Other job opportunities