• Job Description

  Req#: 23-22001
  ICONMA @ Cruise: Driverless Support Specialist I
  https://www.youtube.com/watch?v=zD8KMDNLJjU
  
  Location: Nashville, TN
  Duration: 6 months
  Pay rate : $18.75-$20.75
  
  Description:
  What you will be doing:
  Foster Clients Safety-First culture
  Leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations for egress and ingress
  AV (autonomous vehicle) cleaning and disinfection
  AV operational safety and integrity checks
  AV charging at Client facilities and, independently, at public charging sites
  AV launch preparation including systems fire up and functional checks
  Parking and staging vehicles
  Manual driving of vehicles between facilities and to charging locations
  Executing Lost and Found procedures
  Participating in the ongoing training and mentoring of new Driverless Support Specialists
  Operating a vehicle manually (autonomous) primarily in pairs of two, alternating driver and passenger roles.
  You and a partner will respond to situations in the field in which AVs are unable to continue autonomous operations
  In partnership with remote stakeholders, you will triage, recover, and/or retrieve AVs, but not limited to placing the AV back into service or returning it to base, and/or customer interaction when necessary, liaising with other parties onsite (including customers, first responders, law enforcement, and tow truck operators)
  Documenting the scene and gathering reportable information
  Working with the Customer Support and Vehicle Service teams to delight passengers and return vehicles to service following on-road events
  Assisting with ad hoc mapping missions as needed
  Performing ad hoc projects as needed, including those in support of AV testing, delivery, and other community support and/or pilots
  
  Based on business/operational needs, duties may also include:
  Assign Driverless Support Specialists to available AVs, conduct pre and post-shift briefings, direct start up conditions, and garage exit and parking lot staging strategy
  Complete required vehicle-checks, train, and audit Driverless Support Specialists successful completion of required vehicle-checks
  Organize and assign asset and people transfers between facilities
  Utilize Clients proprietary software for operational-process completion
  Maintain inventory of garage materials and cleanliness
  Monitor communications to assist in troubleshooting and operational necessities
  Conduct training for Driverless Support Specialists (new and current) and complete refreshers as needed, audit processes, assign Driverless Support Specialists for shadowing
  Manage breaks and lunches Driverless Support Specialists
  Manage AV preparation, launch, ingress, and AV transfers between facilities
  Analyze Client Metrics and provide targeted operational coaching and feedback to Driverless Support Specialists
  Take ownership for the day-to-day management, and on-site performance of Driverless Support Specialists
  Raise opportunities for improvement from systemic issues observed; strategize and make recommendations for improvements
  Ensure the success of the shift by meeting service-level agreements while maintaining high levels of team morale, enthusiasm, and engagement
  Help manage our fleet of AVs, ensuring a safe and efficient operation
  Assist with special projects across teams to deliver on interdependent KPIs
  Own Lost and Found responsibilities as outlined in the SOP
  
  What you must have:
  Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
  Comfortable working in a fast-paced environment, including interacting with the public
  Ability to remain alert and extremely focused for uninterrupted blocks of time
  Accurately type and read on a laptop in a moving vehicle
  Ability to give and receive clear, prompt, and understandable verbal and written communications
  High attention to detail
  
  Regularly perform physical work including, but not limited to, stooping, lifting, and moving up to [30 pounds for TX, SF] [50 pounds for Phoenix], and walking up and down flights of stairs
  Computer literacy required, with an emphasis on laptop usage.
  Expectations include skills such as navigating through multiple accounts and windows quickly, using common keyboard shortcuts, and using various software programs to include instant messaging.
  Must type a minimum of 20 wpm.
  • Satisfy the following MVR requirements:
    • TN: Licensed to drive a motor vehicle in the U.S. for three years, currently holding a TN Non-Commercial Driver License or equivalent, and no more than one point on driving record.
  
  As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

• About the company

  ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...

Notice