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Job Description
- Req#: 12125205
Employer Industry: Professional Services
Why consider this job opportunity:
- Competitive compensation package
- Opportunities for career growth and advancement
- Flexible work schedule based on client needs
- Supportive and collaborative work environment
- Access to innovative tools and methodologies
- Chance to make a measurable impact on client processes
What to Expect (Job Responsibilities):
- Manage call center, back office, and customer interaction center teams to meet productivity and quality goals
- Lead multi-level teams to optimize performance
- Measure and manage individual and team performance
- Implement strategies to optimize performance in contact center and back-office environments
- Engage with clients to align on program objectives and desired outcomes
What is Required (Qualifications):
- Minimum of 5 years of contact center management experience
- Minimum of 5 years in a people management role
- Large company experience, e.g., Fortune 500 experience
- Bachelor's Degree
- Experience with Workforce Tools, e.g., IEX, EWFM, Blue Pumpkin, Genesys and WFM concepts
How to Stand Out (Preferred Qualifications):
- Experience in health and human services operations
- Managing a workforce of 100 personnel
- Strong analytical skills and proficiency in Microsoft Excel
- Excellent written and verbal communication skills
#ProfessionalServices #CareerAdvancement #CompetitiveCompensation #FlexibleWorkSchedule #InnovativeTools
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.
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