Accenture
ICS Call Center Manager
This job is now closed
Job Description
- Req#: 12125205
Employer Industry: Professional Services
Why Consider this Job Opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive compensation based on experience and role
- Comprehensive benefits package offered
- Chance to work with cutting-edge technology and global clients
- Supportive and inclusive work environment
- Emphasis on innovation and creativity in problem-solving
What to Expect (Job Responsibilities):
- Manage call center, back office, and customer interaction center teams to meet productivity and quality standards
- Lead multi-level teams to optimize performance
- Measure and manage individual and team performance
- Optimize performance in contact center and back-office environments
- Engage with clients to align on program objectives and desired outcomes
What is Required (Qualifications):
- Minimum of 5 years of contact center management experience
- Minimum of 5 years in a people management role
- Experience with workforce tools such as IEX, EWFM, Blue Pumpkin, Genesys
- Bachelor's Degree
- Proficiency in Microsoft Excel
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Large company experience, e.g. Fortune 500 experience
- Experience in health and human services operations
- Experience managing a workforce of 100 personnel
#ProfessionalServices #Management #CareerGrowth #Innovation #GlobalClients
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.
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