Accenture
ICS Call Center Manager
This job is now closed
Job Description
- Req#: 12125205
Employer Industry: Professional Services
Why consider this job opportunity:
- Competitive salary up to $196,500
- Opportunity for career advancement and growth within the organization
- Ability to work independently and meet deadlines
- Proficiency in Microsoft Excel
- Excellent written and verbal communication skills
What to Expect (Job Responsibilities):
- Manage call center, back office, and customer interaction center teams to meet productivity and quality expectations
- Lead multi-level teams to optimize performance
- Measure and manage individual and team performance
- Optimize performance in a contact center and back-office environment
- Engage with clients to align on program objectives and desired outcomes
What is Required (Qualifications):
- Minimum of 5 years of contact center management experience
- Minimum of 5 years in a people management role
- Experience with Workforce Tools such as IEX, EWFM, and Genesys
- Experience managing a workforce of 100 personnel
- Ability to work with all levels of the organization in capturing, managing, and communicating metrics
How to Stand Out (Preferred Qualifications):
- Large company experience, e.g. Fortune 500 experience
- Experience in health and human services operations
- Bachelor's Degree
- Experience with managing budgets within company targets
- Strong analytical interpretation of data skills
#ProfessionalServices #CareerOpportunity #CompetitivePay #WorkforceManagement #ClientEngagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.
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