• Job Description

  Req#: R0011697

  Job Description Summary

  At CLEAResult, we change the way people use energy. CLEAResult is the leader in transforming energy challenges into energy efficiency solutions. We work with utilities, businesses, and consumers to improve the energy experience on a local and global level throughout the US and Canada.
  
  You will love working at CLEAResult because we are having a positive impact on the world by changing the way people use energy. We are the market leader in bringing energy efficiency programs to life and offer lots of flexibility of where and how you work. You will have the opportunity to be creative every day and work with a leadership team that is open to new ideas, new opportunities, and new perspectives. Join our team and help change the world.
  
  CLEAResult Rewards and Recognition:
  
  - Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service because we’ve all been there — needing help with our health plan and not knowing where to turn.
  - 401 (k) with company match
  - Paid vacation, sick and personal time
  - 10 paid company holidays
  - Paid Volunteer Time; giving back to our communities is important to us
  - Discounts on home and auto insurance
  - Employee Referral Bonus Program
  - Employee Recognition Program – convert your recognition points into gift cards
  - Employee Assistance Program – offers benefits to help you manage daily responsibilities
  - Access to training opportunities to advance further in your career

  Job Description

  This position requires candidates to live in Oklahoma.

  We are looking for a talented individual…

  To join our team as an Energy Efficiency Customer Support Specialist! This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!

  How we’re different…

  • Each customer interaction focuses around energy efficiency
  • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
  • Each call can be a different utility customer and require a different type of service
  • Wide range of support scripts – verbatim, talking points, or simple usage guides
  • Some programs utilize chat/email interactions with customers
  • Personal performance data and progress accessible in real time

  What you can apply Day 1…

  • Experience handling inbound or outbound voice calls
  • Expertly navigating a script
  • Supporting customers and tech inquires
  • Comfort with a committed schedule with set lunches and breaks
  • Appreciation for goals and performance metrics

  Exciting candidates have…

  • High School Diploma or GED (required)
  • Ability to type 35+ WPM
  • No attendance or punctuality concerns
  • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
  • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
  • Sales-oriented with a focus on customer service satisfaction
  • “How can I help you?” attitude

  Remote Work Requirements:

  • We provide a laptop, software, and all necessary equipment
  • Home Internet requirements:
    • Internet speed that meets our minimum standard:
      • 10 Mbps upload / 20 Mbps download / 99% latency
      • Google: ‘free speed test’ if you are unsure
    • Ability to hardwire internet, plug directly into router
  • Environment:
    • Dedicated home office space, free of personal disruptions
    • Two power connections

  • You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

  Compensation:

  $17 / hour + $65 / month internet stipend

  Compensation Range

  $15.70 - $23.58

  Currency

  USD

  Type

  Hourly

  Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

  Additional Job Description

• About the company

  CLEAResult helps utilities, businesses and individuals make the wise use of energy a way of life. Headquartered in Austin, Texas, CLEAResult designs, markets and implements energy programs around the globe. Our experienced energy experts tailor strateg...

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