• Job Description

  Req#: 12883

  Job Details

  EMPLOYMENT TYPE - Ongoing Full time

  LOCATION - ACT

  AFP BAND & SALARY - Band 06, $102,927.00 - $113,563.00

  JOB REFERENCE NUMBER - 12883

  This advertisement is to fill current vacancies and create a merit pool for future ongoing or non-ongoing vacancies arising over the next 12 months.

  Did you know?

  The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.

  Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

  We recognise your contribution to our workforce and offer generous remuneration and conditions including:

  • Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
  • 4 extra mandatory leave rest days per year
  • 18 days of paid personal leave per year
  • Generous superannuation of 15.4%
  • 16 weeks of paid maternity leave (after 12 months of service) + an additional 36 weeks of maternity leave without pay
  • Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
  • Flexible and hybrid working arrangement that provides work/life balance
  • Health & wellbeing services – with a focus on early intervention, education and prevention
  • Access to ongoing training and professional development opportunities

  What is the role?

  The AFP's Chief Information Officer Command (CIO) are seeking motivated and suitably qualified candidates to join our multifaceted team which will both challenge and support you. One which drives change and delivers successful results consistently to ensure that the customer's experience is positive at every contact.
  

  Service Management refers to all the activities involved in designing, creating, delivering, supporting and managing the life cycle of IT Services. There are a number of established frameworks that provide best practices for those activities. The AFP uses ITIL as its’ preferred Service Management process framework and ServiceNow as its’ service management tool.
  

  The Service Management team is responsible for the application of Service Management practices to enable the delivery of sustainable ICT services. In short, business practices applied across ICT technical teams. The AFP continues to invest heavily in maturing the Service Management landscape, and as such are now seeking suitably motivated and outcome driven team members to join the Team, who with training will enable the continued enhancement of Service Management within the organisation.
  

  As one of the successful candidates you will contribute your knowledge and experience in order to ensure that the AFP ICT Service Management team is seen as a centre of excellence as it matures.
  

  You will also be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.

  What will you do?

  As part of the Service Management Team you will help support the Service Management practice managers in the development, maturation and application of the ITSM processes. Specifically:
  

  • Provide general administration support to process activities.
  • Assist with the development of Service Management policies, procedures, processes and Work Instructions.
  • Contribute to the implementation of Service Management and End User Support improvement initiatives (Continued Service Improvement - CSI).
  • Assist with the development of training modules.
  • Facilitate and deliver process focused group and individual training.
  • At every opportunity promote Service Management to the rest of the AFP.

  
  More information on this role can be found within the candidate pack. The candidate pack is a very useful source of information that will assist you in developing a creditable application.

  Our Ideal Candidate

  We are looking for people who can demonstrate the following qualities and skills:
  

  • Strong communication and networking skills to assist in gaining the confidence of, and influencing strong stakeholder partnerships.
  • Ability to work well under pressure and be confident in seeking advice from your peers to assist with decision making.
  • As the team continues to mature processes and influence culture, it is imperative that you can identify opportunities and inform priorities, as well as become knowledgeable on new disciplines quickly.
  • Confidence in engaging stakeholders through presentations, training delivery and in other group settings.
  • Open to mentorship to assist you with the development of your skills.

  Essential Requirements

  • You must be an Australian Citizen at the time of application.
  • A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
  • Customer-centric mindset with excellent communication, negotiation, and problem-solving skills.
  • Delivery of training or experience with group engagements will be highly regarded.

  Desirable Requirements

  • ITIL V4 Foundation Certificate or appropriate experience with process implementation is beneficial.
  • Experience and/or knowledge of service delivery processes, methodologies, and tools.

  Additional Information

  • The Service Management Team are mainly located in ACT, as this position is expected to require mentorship the position will be based in Canberra. Interstate applicants willing to relocate will be considered however please note that the AFP will not cover relocation costs.
  • The recruitment process for this position will be broken down into three stages including application, video interview and a formal interview.
  • Due to the competitive nature of this process, feedback will only be provided to those applicants who attend a formal interview.

  Selection Criteria

  • Achieve results
  • Communicates with influence
  • Contributes to strategic thinking
  • Cultivates productive working relationships
  • Shows personal drive and integrity

  Application

  
  As part of your application you will be required to submit the following documents via the AFPs Recruitment System (MyCareer) prior to the closing date and time:
  

  • Resume/CV – This will form the basis for determining your suitability against the position requirements and give the panel a clear outline of your current knowledge and qualifications along with previous experiences. Please include your work history, responsibilities and achievements.
  • Applicant pitch (maximum two pages). Ensure your pitch tells us why you are the best fit for the role, addressing the selection criteria and work level standards for the role. Please also reference:
    • Guideline for applicants - How to develop a two page pitch

  Only complete applications will be considered. Please review and ensure the uploaded documents are correct for this application after submitting your application.

  Employment Suitability

  Should you successfully progress from the application stage all applicants must:

  • Complete an Employment Suitability Questionnaire (ESQ) and provide a traffic history check and proof of Australian citizenship. This aids in the assessment of your character and your ability to comply with the AFP's professional standards both in an official and private capacity. Please review our AFP Character Standards to ensure that you meet our requirements before you submit your application. Applicants will not receive feedback if they are unsuccessful at this gateway.
  • Have your fingerprints taken if an offer of employment is made.
  • Undertake mandatory drug testing for illicit drugs. This sample could include; urine, saliva or hair.
  • Proof of a minimum of two COVID-19 vaccinations (or one dose if the Janssen vaccine was used) will be required if an offer of employment is made.
  • Satisfactorily undertake a security clearance to the level specified for the position.
    

  Recruitment Process

  Applicants who have demonstrated their suitability for employment through their resume and application may be invited to a formal interview. Using the relevant AFP work level standards as a guide, you may be asked a range of questions to demonstrate your skills and abilities. These could include behavioural based scenario questions. Read our guides for applicants to find out how to prepare for you interview.

  Due to the competitive nature of this process, feedback will only be provided to those applicants who attend a formal interview.

  Commitment to Diversity & Inclusion

  Diversity and inclusion is an operational priority for the Australian Federal Police (AFP). To be an effective police force, we must be reflective of the community we serve, working across languages, cultures and transnational borders. The 2023-26 Diversity & Inclusion Strategy is the guiding framework for delivering the AFP’s diversity and inclusion goals and reflecting our commitment to being an employer of choice, incorporating diversity and inclusion principles in day-to-day practice and building a psychologically and culturally safe workplace. This includes hiring people from diverse backgrounds who bring their lived experience to contribute, and add value, to the AFP. Find out more about how the AFP embraces diversity and inclusion.

  Contacts and Closing Information

  Contact Officer - Adam Langan,

  Contact Officer Phone: 02 51267636,

  Contact Officer Email: Adam.Langan@afp.gov.au

  Applications Close: 11:59pm (AEST) 15/04/2024

  To view other employment opportunities, please visit our career site.

  www.afp.gov.au

• About the company

  The Australian Federal Police is the national and principal federal law enforcement agency of the Australian Government with the unique role of investigating crime and protecting the national security of the Commonwealth of Australia.

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