NHS
ICT Support Engineer
This job is now closed
Job Description
- Req#: C9285-24-0208?language=en&page=46&sort=publicationDateDesc
- Adult and older adult mental health services
- Specialist learning disability services
- CAMHS
- Taking telephone calls as the 1stpoint of contact to the service
- Troubleshoot and resolve hardware and software related issues
- Completing user and resource requests
- Logging and managing own service desk tickets
- Escalating incidents where appropriate
- Following agreed plans, procedures and instructions to complete tasks and activities
- Practical knowledge of basic PC and Microsoft products
- excellent communication skills, with the ability to build great working relationships
- to be able to effectively manage priorities and work to deadlines
- to work to a high standard, and on your own initiative
- a passion for providing excellent customer service
- a positive and helpful attitude
- Relevant experience and/or qualifications NHS experience desirable
- Relevant experience and/or qualifications NHS experience desirable
- Relevant Knowledge Demonstrated
- Skills and Personal Qualities demonstrated
- Experience demonstrated
- Desirable experience
- Trust Values demonstrated
- Relevant experience and/or qualifications NHS experience desirable
- Relevant experience and/or qualifications NHS experience desirable
- Relevant Knowledge Demonstrated
- Skills and Personal Qualities demonstrated
- Experience demonstrated
- Desirable experience
- Trust Values demonstrated
Job summary
Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.
Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving.
We currently employ over 3,000 members of staff and just like the population we serve, we are made up of diverse cultures and backgrounds.
Main duties of the job
Key duties of the role include:
To join our team you'll need to have:
About us
At Black Country Healthcare NHS Foundation Trust, we're building a high-calibre, diverse and inclusive mental health workforce. One that will give talented professionals like you the opportunity to shape an outstanding service that will transform community mental healthcare and deliver happier and healthier lives all across our communities.
The Trust is rated 'Good' from CQC (Care Quality Commission) and will become the lead provider for mental health services across The Black Country . We have recently invested in newly created clinical divisions and are currently developing new models of integrated primary and secondary care for adults and older adults, as well launching a far-reaching inpatient strategy, working to eradicate dormitories and building new facilities.
This ambitious model is multi-agency and multi-disciplinary, opening the door for you to work in a collaborative and flexible way with partners, service users, carers and their families
Date posted
13 February 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
285-6072-CORP
Job locations
Heath Lane Hospital, West Bromwich until move to Peartree in Dudley
Penrose House, Heath Lane
West Bromwich
B71 2BG
Job descriptionJob description
Job responsibilities
This is a great opportunity to join the IT Service Desk. The team are currently temporarily based out of Heath Lane Hospital in West Bromwich, moving to a location in Pear Tree Lane, Dudley.
The successful candidates will be expected to participate in a rota to ensure the Service Desk core operating hours (8am to 6pm) are covered.
Main responsibilities are:
Managing the ICT Service desk telephone calls and incidents.
Escalating any incidents and service requests that you cant resolve, to senior members of staff.
Have a 'service orientated' approach to work, having excellent customer service skills
To work as a member of a team, encouraging knowledge sharing across the team.
Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs
Job responsibilities
This is a great opportunity to join the IT Service Desk. The team are currently temporarily based out of Heath Lane Hospital in West Bromwich, moving to a location in Pear Tree Lane, Dudley.
The successful candidates will be expected to participate in a rota to ensure the Service Desk core operating hours (8am to 6pm) are covered.
Main responsibilities are:
Managing the ICT Service desk telephone calls and incidents.
Escalating any incidents and service requests that you cant resolve, to senior members of staff.
Have a 'service orientated' approach to work, having excellent customer service skills
To work as a member of a team, encouraging knowledge sharing across the team.
Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs
Person SpecificationPerson Specification
Education / Qualifications
Essential
Desirable
Knowledge
Essential
Skills and Personal Qualities
Essential
Experience
Essential
Desirable
Trust Values
Essential
Education / Qualifications
Essential
Desirable
Knowledge
Essential
Skills and Personal Qualities
Essential
Experience
Essential
Desirable
Trust Values
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Black Country Healthcare NHS Foundation Trust
Address
Heath Lane Hospital, West Bromwich until move to Peartree in Dudley
Penrose House, Heath Lane
West Bromwich
B71 2BG
Employer's website
https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Black Country Healthcare NHS Foundation Trust
Address
Heath Lane Hospital, West Bromwich until move to Peartree in Dudley
Penrose House, Heath Lane
West Bromwich
B71 2BG
Employer's website
https://www.blackcountryhealthcare.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.