• Job Description

  Req#: B0263-25-0026?language=en&page=1214&sort=publicationDateDesc

  Job summary

  We are looking for an Imaging Administrator to join our Imaging Department team. The post holder will ensure patients, visitors and staff receive professional and polite assistance at all times.

  Main duties of the job

  The post holder will work as part of a multi-disciplinary team and have responsibility for providing a high quality administrative and clerical support service to the Imaging Department including booking appointments for all Imaging tests and Interventional Radiology procedures. The role requires advanced communication skill, both verbal and written.

  .

  About us

  Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely, all profits fund our onsite Hospice, St Johns.

  Why apply for this role?

  At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

  When you become part of the HJE Family, these are some of the benefits you will receive:

  • Private healthcare scheme worth up to £20,000 per year
  • 27 days annual leave
  • Blue Light Card discounts
  • Interest-free season ticket loans
  • Cycle to work scheme
  • Free eye check-up vouchers with contribution towards lenses
  • Free newspaper and media subscriptions
  • Local Business discounts
  • Discount in our Hospice Charity shop
  • Refer a Friend scheme
  • Free Cinema Society Membership offering discounted tickets
  • Personal development and training courses
  • Annual events and recognition awards
  • Career progression and increments
  • For employees joining us from the NHS, we can provide continuation of your NHS pension

  If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.

  Date posted

  12 February 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  Depending on experience 26,625.00

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0263-25-0026

  Job locations

  60 Grove End Road

  St John’s Wood

  London

  NW8 9NH

  
  

  Job description

  Job responsibilities

  • Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
  • Answer telephones in accordance with departmental standards
  • Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
  • Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate.
  • Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs.
  • Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols.
  • Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
  • To verify insurance cover or 3rd party clients, and guarantors status.
  • Ensuring all clinics are maintained and updated, during shifts
  • To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection.
  • Be confident in cash handling, adhering to departments policies and Procedures
  • To collect payment in accordance with Hospital policies & issue receipts as and when appropriate.
  • Assisting Consultants for collection of consultation fees on the day.

  Job description

  Job responsibilities

  • Receive patients, clinicians, staff and other visitors to the Hospital in a welcoming and professional manner.
  • Answer telephones in accordance with departmental standards
  • Proactively deal with potential situations of conflict to diffuse and prevent patient complaints.
  • Arrange appointments for in-patient and outpatient examinations, liaising with referring clinicians, patients and other members of the Imaging team as appropriate.
  • Co-ordinate requests for specialised examinations with the availability of Radiologists and other service providers such as Theatres, Anaesthetists, Admissions and Labs.
  • Undertake all aspects of patient registration, charging and examination scheduling using the hospital PAS and RIS systems, ensuring that all data is correct and up to date in accordance with hospital/departmental protocols.
  • Ensure all patient data is entered on to the hospital PAS and RIS systems accurately to ensure accurate patients medical records.
  • To verify insurance cover or 3rd party clients, and guarantors status.
  • Ensuring all clinics are maintained and updated, during shifts
  • To file away all copies of registration forms in accordance with department policy, attaching any relevant letters of guarantee as well as following GDPR data protection.
  • Be confident in cash handling, adhering to departments policies and Procedures
  • To collect payment in accordance with Hospital policies & issue receipts as and when appropriate.
  • Assisting Consultants for collection of consultation fees on the day.

  Person Specification

  Qualifications

  Essential

  • Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
  • NVQ at level 3 or above in Business Administration (or equivalent) desirably
  • Evidence of IT skills and computer data input
  • Previous experience of working in a radiology reception department
  • Evidence of general clerical experience
  • Experience of record keeping
  • Evidence of excellent customer care skills
  • Experience in liaising with people and staff at all levels
  • Demonstrate ability to work on own initiative and also to work as part of a team
  • Professional appearance
  • Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures

  Desirable

  • Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
  • Demonstrate previous relevant reception experience working in a medical environment

  Person Specification

  Qualifications

  Essential

  • Well established numeracy and literacy skills (GCSE or equivalent, at grade C or above in Mathematics and English)
  • NVQ at level 3 or above in Business Administration (or equivalent) desirably
  • Evidence of IT skills and computer data input
  • Previous experience of working in a radiology reception department
  • Evidence of general clerical experience
  • Experience of record keeping
  • Evidence of excellent customer care skills
  • Experience in liaising with people and staff at all levels
  • Demonstrate ability to work on own initiative and also to work as part of a team
  • Professional appearance
  • Ability to prioritise own workload in a highly pressurised working environment; problem solving for the benefit of the team and knowledge to develop alternative procedures

  Desirable

  • Highly motivated, enthusiastic, proactive individual with excellent communication and interpersonal skills
  • Demonstrate previous relevant reception experience working in a medical environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  The Hospital of St John and St Elizabeth

  Address

  60 Grove End Road

  St John’s Wood

  London

  NW8 9NH

  
  

  Employer's website

  https://www.hje.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  The Hospital of St John and St Elizabeth

  Address

  60 Grove End Road

  St John’s Wood

  London

  NW8 9NH

  
  

  Employer's website

  https://www.hje.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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