• Job Description

  Req#: 1221

  Silicon Valley Medical Development is currently seeking a talented Imaging Receptionist/Scheduler/ HIM-Union to join our growing healthcare team in Santa Clara County!

  Pay : $30.85-$31.54/ hour

  Location: San Jose, CA

  Shift: M-F, 8:00am-5:00pm

  Silicon Valley Medical Development, (SVMD) LLC is a growing provider organization with community-based ambulatory care clinics and medical practices in Santa Clara County.

  SVMD seeks to coordinate care that best fits the needs of the communities we serve, with like-minded people who want to simplify the healthcare experience. With commitment to teamwork and quality, together we can offer exceptional care to our patients.

  The Imaging Receptionist/Scheduler greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, scheduling, and record management for all patients. Responsible for having knowledge of processes and procedures for the department as well as general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer and a significant amount of contact with the public requires spending at least 50% of the time doing scheduling. Support in the process of managing patient needs for images and reports.

  Essential Functions:

  Customer Service • Serves as an ambassador for SVMD by exhibiting respectful, courteous, and friendly behavior towards and around our patients. Takes accountability for customer experience at Point of Service and on the phone.

  • Creates a welcoming environment including maintaining a professional demeanor, appearance and physical environment

  • Greets patients, assists with facility directions, provides resources, answers questions and when applicable escalates issues

  • Actively seeks information to understand the patient circumstances, problems, expectations, and needs

  • Addresses patient problems, concerns and issues and escalates to management when necessary

  • Consistently demonstrates service behaviors and principles • In all interactions with patients, members, physicians, staff and visitors, and demonstrates service-oriented behaviors that include culturally sensitive good manners, respect, and polite communications.

  • Interacts with patients/visitors appropriately, according to age, developmental, and cultural factors

  • Utilizes Interpretative Services as needed • Demonstrates telephone etiquette skills

  • Is courteous and professional when the telephone

  • Takes accurate, legible and complete messages and forwards to the appropriate party.

  • Registration and Systems

  • Follow appropriate patient registration policy and procedureFollows department protocols for application of the registration script

  • Register patients by following policies and procedures and using the appropriate electronic systems, or manual visit records when the systems are down.

  • Contributes to the overall patient experience and satisfaction

  • Participates in process improvement activities

  • Adheres to HR, safety, HIPAA and compliance policies, and attendance requirements

  • Performs work in accordance with established schedules, policies and procedures

  • Schedule all types of Imaging exams.

  • Coordinates with provider offices and ensures proper orders, insurance verification and all duties required to schedule appointments effectively.

  • Performs other duties as assigned

  Systems:

  • Navigates and uses multiple organizational system e.g., registration system, appointment system, email system, etc.

  • Accesses, reviews and keeps current with appropriate reference materials alerting systems and workflow changes

  • Complete all tasks within a technical system in order to perform all expected job duties

  • Initiate downtime procedures when necessary.

  • Other registration duties may include:

  • Obtains a patient medical record number when necessary

  • Schedules appointments • Records additional patient information in the electronic system

  • For Same Day appointments, the scheduling duties below will be utilized during registration.

  • Documentation and Registration Data Quality

  • Verifies patient identification to ensure the correct patient for the correct exam and documents according to outlined procedures.

  • Accurately and completely records/verifies demographic information and other key patient data such as: address and contact Information

  • Ensures completion and documentation of receipt of patient forms according to registration system prompts and department procedures • May distribute relevant brochures or letter to the patient or patient’s agent.

  Benefits:

  • Has a working knowledge of health plan coverages.

  • Demonstrates basic level knowledge and understanding of guiding principles for Health Plan coverages to include deductible, coinsurance, and self-funding plans.

  • Provide basic coverage and benefit information to patients and refer patients to appropriate resources for complex questions.

  • Determines patients’ membership and benefits according to the benefit information displayed in the electronic systems.Records Insurance Information requests and verifies insurance information from patients including Medicare Secondary Payer information, and information sufficient to bill Government, Commercial, Third-Party Payors or other financial sponsors.

  Other Responsibilities:

  • Manages and performs department-specific tasks

  • Adheres to all department and facility policies and procedures

  • Team and Department responsibilities

  • Communicates with clinical and non-clinical staff as needed • Communicates clearly, appropriately and constructively with other staff and physicians • Works toward positive operational outcomes.

  • Mails out letters, DVD/CD, and certified letters as required.

  • Uploads image and print images as requested.

  • Manages subpoenas, requests for images, and other ROI tasks.

  • Performs other duties as required.

  • Scheduling - Must spend at least 50% of the time on these duties:

  • Facilitate the timely scheduling of patients by coordinating patient information with physicians or technologists.

  • Receive orders, facilitate appropriate scheduling assignments and communicate information to patients. • Verify if there is a staff message to reply back to the order physician prior to scheduling

  • Prioritize cases/referrals utilizing established guidelines.

  • Contact patients to schedule exam/procedure and return appointments according to established procedures and scheduling guidelines, when applicable.

  • Utilize protocols to determine and communicate proper patient preparation including checking for allergies, lab tests, and prerequisite exams.

  • Notify and inform patients and conduct screening questionnaires when applicable

  • Communicate through use of technology to providers office to ensure order(s) has been placed or authenticated

  • Secure patient charts and i.e., history/physical, lab, informed consents, etc., in advance of exam/procedure.

  • Cancel and reschedule appointments when needed.

  • Contact patients to remind them of appointments and prep.

  • Provide exam/study preparation materials to patients with the protocol

  • Supervisory Responsibilities-This job has no supervisory responsibilities

  Minimum Requirements:

  High School Diploma or GED

  • Experience working with an EMR

  • Ability to accurately type a minimum of 40 WPM

  • Strong verbal and written communications, and active listening skills

  Solid patient/guest relations skills with the ability to communicate in a professional, courteous and efficient manner

  • Ability to perform basic math

  • Excellent attention to detail

  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted to maintain standard workflow

  • Ability to work effectively as a team member who is flexible, cooperative and willing to assist others

  Preferred:

  • EPIC EMR experience

• About the company

  At Silicon Valley Medical Development, we seek to coordinate care that best fits the needs of the communities we serve.

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