All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift : Days

Location: 2350 MEADOWS BLVD, Castle Rock, 80109

The role you’ll contribute:

The Imaging Support Representative will engage customers and staff to enhance their experience. The primary focus will be meeting/exceeding customer needs. Duties include greeting customers and guests who come to the department and assist them with their inquiries and initiating the Radiology exam process in a positive and welcoming manner.

The value you’ll bring to the team:

• Answers phones and greets patients and guests using facilities' Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person of patient progress. Deescalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of facility. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
• Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPAA, federal and state laws related to release of information, and may also document patient account appropriately.
• May research scripts, previous forms, insurance cards, orders, and changes and cancels exams accordingly. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
• May register patients as they arrive to the department (where required) using facilities procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and may collect co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.

The expertise and experiences you’ll need to succeed:

Required qualifications:

• High School Graduate or Equiv
• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals

Preferred qualifications

• Basic Cardiac Life Support from the American Heart Association
• 1+ years of customer service experience
• Medical terminology