• Job Description

  Req#: 2909236

  WithersRavenel is a multidisciplinary firm creating inspiring places one person, one project, and one community at a time.

  
  

  We are a 100% employee owned (ESOP), which allows us to keep an entrepreneurial spirit and share long-term successes among all our owners. Since our inception, we have expanded to ten office locations across North Carolina and continue to expand our footprint and our service offerings to better serve our clients and achieve our vision. We are passionate about delivering our asset management services nationwide. As a 100% employee-owned company, we give, grow, and create together. Our owners are empowered to deliver an exceptional client experience, because when you succeed, we all thrive.

  
  

  WR Technologies (WRT) is a group within WithersRavenel that is built on taking asset management solutions to the US. WRT is looking for their next Implementation Consultant to serve a key role in ensuring our clients are successful with software products they utilize to perform their essential duties.

  
  

  Duties and Responsibilities

  
  

  Client

  • Coordinate with business development and sales to ensure effective handoff of client goals and objectives
  • Provide remote training experiences to individuals and teams
  • Explain results of software output to clients
  • Be responsive to clients, technical project teams, and all at WR involved with either existing project, current leads, and RFQs, etc.
  • Provide post-implementation technical support for clients
  • Actively collaborate with SMEs, project managers, client officers, business development, and sales to deliver successful client experiences
  • Act as a technical project manager for specific product implementations, including project scoping, budgeting, and oversight to ensure projects stay within scope and budget. Collaborate with Accounting for project-related invoicing and billing. Independently lead client kick-off calls to determine project schedules, confirm scope, and ensure effective handoff of client objectives. Escalate any client issue that you cannot directly solve to the appropriate WR team member

  Technical

  • Learn everything about assigned products and take a deep dive into them from a technical perspective
  • Learn everything possible about the specific knowledge domains where the software is utilized by our clients
  • Assist client in gathering their data, reviewing the data for readiness as well as gaps or other issues, and importing the data into the software
  • Configure product to meet client expectations
  • Build and deliver configuration documentation and final reports
  • Act as a product expert and guide all internal and external stakeholders on best practices of implementation process
  • Build and adjust training to continually improve
  • Work with other team members to estimate work effort that falls outside standard implementation processes
  • Foster a positive environment; engage in Company, Department, and Team meetings routinely, team building efforts, and community involvement.

  Our employee owners say they love a lot of things about WithersRavenel, but the things most often cited are:

  • our amazing people and team-first atmosphere,
  • our focus on the professional development and growth of our staff, and
  • our commitment to the communities in which we work and live.

  Learn more about our benefits and employee ownership!

  
  

  Bring your talent and collaborative spirit and join our team of employee owners at WithersRavenel!

• About the company

  A full-service civil & environmental engineering firm serving both the private and public sectors, WithersRavenel is headquartered in Cary, North Carolina.

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